Quote:
Originally Posted by HOGWILD
Take it to service writer and tell him the repair is unaceptable and let them scratch their heads, do this 3 times because District rep will get involved once it comes back for the 3rd time and then talk to Dealership PR Rep and ask them do i have to file complaint with corporate or will yall let me take it to a body shop to get it fixed correct! That's when Toyota Rep will get involved but probably will not go that far but sometimes they are hard headed! Good luck and keep on them or they will blow you off!
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In this particular scenario...don't expect Toyota(TMS) to do anything. The Body shop did this repair on the "CHEAP". This is what happens when a dealer damages a vehicle and then sends it out to repair Cheaply. Happens all the time.
A
decent repair shop would not have blended and feathered the base and clear coat. Just watch what this finish will look like in 4 years down the road!!
TMS will generally not address damage or mistakes made/done by a Dealership. They might follow up with the dealer but will not intervene or
"force" the dealer to do anything. All they can do is try and muster up some "goodwill".
This is par for the course with any Dealer Franchise. TMS can only address defects in materials and workmanship of their product. The Dealer stands alone when they screw up anything.
TMS is not going to address any third party Body shop!
BTW, most Detailers simply don't understand Paint Systems. I can see this merely by the aboves posts I am reading.
Swirl marks is considered damage. Period. Scratches to the Clear coat are just that... scratches. The Clear coat must be "CUT" down a layer to be truly removed! Sometimes a microfine Compound may level off these scratches.(i.e. Wet Sand or Repaint) A non-wax polymer based
Hand Glaze can
"hide/fill it in" but it remains nonetheless. Dark/Bold colors make swirls more apparent and obtrusive.
A very simple concept. But no one gets it. Come on guys...this is not Rocket science!!!
But, A good Detailer can
hide anything I imagine.
And then
say that it is repaired.
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