[rpmgsxr]

Originally Posted by got wake?

i tried getting mine replaced through my dealer earlier this year and they said they had no idea about any changes to the tailgates and referred me to their collision and body shop. i asked to speak with the service manager and they took my information and said they would have him call me. two weeks later and three phone calls to them, still no response. i called up toyota USA directly to file a complaint. they took all my information and said that the regional dealer rep would be in contact with me within 3 business days. two days later i got the phone call and discussed the problem. the next day i brought it to the dealer, showed two people there the problem, and explained that i knew about the redesigned tailgates and that the stock ones were rated for 200 lbs. at the time i weighed 210 lbs, so i made sure to make a point that i could not even sit on my tailgate by their ratings. they had me a new tailgate a week later, i dropped off my truck so they could color match the paint, and it was back in my possession in 2 days. the guys at the dealer commented that they had not seen the new tailgates yet and could definitely see the added supports and better welds. through all of this i was honest and said that the tailgate had problems because i loaded my ATV in the bed of my tundra. i may not have disclosed that my ATV weighs close to 1,000 lbs, but i wasn't about to volunteer that information.

my suggestion would be to call toyota USA and file a complaint, not ask for warranty work. remember, the greasy wheel gets the grease.

I already went up the ladder with corporate Toyota USA. That's why I am sooo friggin mad.

Do you have anything that you can provide me in the way of proof as in a copy of a receipt for the replacement of the tailgate or any pictures before/after??