[ToyotaConvert]

OK, maybe I'm a bit confused. They offer to replace with a better product, but since you decided to weld them on you want a refund. So they say yes to the refund, you just have to destroy what you have and send pictures. Am I correct in reading that you want the product AND a refund?

Maybe it's just me, but it seems like their customer service is rather decent. Most places would either say no altogether or require that you return the part for a refund.