Quote:
Originally Posted by ToyotaConvert
OK, maybe I'm a bit confused. They offer to replace with a better product, but since you decided to weld them on you want a refund. So they say yes to the refund, you just have to destroy what you have and send pictures. Am I correct in reading that you want the product AND a refund?
Maybe it's just me, but it seems like their customer service is rather decent. Most places would either say no altogether or require that you return the part for a refund.
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I'm gonna agree with this guy. So what if they want you to destroy it? They even offered a refund? And you are pissed because they asked you to destroy it? So what. Rightfully, if they send you a refund, you should have to send them the defective tip, and most likely be out the shipping. If you are that upset, destroying it should have a therapeutic effect.
I have been using MBRP parts for years. They make some really good stuff for snowmachines. I am a fan of their stuff. Actually, I think their customer service is pretty good. You could have sent them pictures of a tip off anyones truck saying its yours and getting money for nothing..... hence why they want destroyed pictures......