[PENER]

we are all sorry to hear about your problems, but what you fail to understand is that you want more than is considered fair or good customer service. We all want to be treated right, and warn fellow members about bad products/companies, but we also give credit when the credit is due.

nobody is trying to get into a pissing match with you either. We're just saying you want too much.

let me give you an analogy here: let's say I buy rear view camera for my truck. I spend hours to install it in the tailgate and then wire it up, only to find it doesn't work. Now I call the manufacturer and all they have to do is take it back and send me another working one. In fact don't even have to take it back for a full refund. They can offer exchange only and still have a great customer service. But I say no! I lost my valuable time installing it so I should just keep it (maybe even fix it) but get all my money back! Guess if I were the lawyer, considering how much their time is worth, I should be allowed to keep the product AND the its manufacturer should make my another truck payment!

And this is exactly what you're asking for. You can have an exchange or return for full refund (actually you only need to take it off and destroy it). But no, you want to be reimbursed for your lost time. You think you should keep the piece and get your money back. Boy, you're so wrong.