Here's what I think some of you are missing in this thing; I'm not necessarily complaining about the customer service. I was trying to keep everything short, but let's see if I can clear this up a little more.
They offered to make a new tip for me (at least 2 weeks out), so instead of that I suggested a refund for the tip I already purchased. My rationale was since I'm not comfortable with your product, use the money to manufacture a new tip and save on shipping and handling cost by refunding or even a partial refund on the tip I already purchased.
I thought that was reasonable...
