[ToyotaConvert]

Originally Posted by sixfour

Here's what I think some of you are missing in this thing; I'm not necessarily complaining about the customer service. I was trying to keep everything short, but let's see if I can clear this up a little more.

They offered to make a new tip for me (at least 2 weeks out), so instead of that I suggested a refund for the tip I already purchased. My rationale was since I'm not comfortable with your product, use the money to manufacture a new tip and save on shipping and handling cost by refunding or even a partial refund on the tip I already purchased.

I thought that was reasonable...

I don't think anyone missed your point in that you wanted a refund rather than a replacement, and they offered it to you. What we don't understand is that you are still upset that they offered you the refund that you asked for, and you still aren't happy because you can't keep what you have rather than just sending them the photos that they requested.