07-04-2009, 10:21 AM
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Life Apprentice
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Re: Dealer messed up coolant, now what?
Mistakes happen everywhere... it is how people handle the situation afterward that tells us where their integrity lies.
They may not give you a refund but it seems fine for you to ask. If they are reluctant, then ask for some discounts on other services (if you want to continue with them) like a few free oil changes or something like that, and like Highway said "get it in writing". I have had pretty good results in the past, not always. You do have some leverage and if they want to keep you as a customer they should make sure you are completely satisfied.
Asking for a longer flush is totally within reason.
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Rob K.
2006 DC, SR5, 4.7L, 5 speed, 4WD, LSD, Silver Sky Metallic, Keyless Entry, Tow Package
Rackit (powder coated), Leer 100 w/Windoors, Westin wheel to wheel step bars
Air lift Ride Control w/Quick Shot and Onboard Air, Bilstein 5100s (middle notch), Wheeler's AAL
Bedrug, Slide Master bed-slide, Pop & Lock, Scangauge II, Viper 5601, MB Quart Speakers
Toyo ATs 265/70/17 10 ply / Hancooks studded 265/65/17
Racor remote transmission filter, All Amsoil synthetic lubricants
Waiting to be installed:
Eclipse Amp,
TC steering rack bushings, TC diff drop, Downey end links, Kartec CV boots
Wish List:
Headers, SS exhaust system, Sliders, Spidetrax
HD front bumber (Reuenal or ARB), Mile Marker Winch
"If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers, 1897-1935
Treat others as you would like to be treated
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