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Originally Posted by BTower
Ido not know the name of the guy but i do not think i will be going there to find out. She tells me the cap was on good. the trac light was on & she could feel the diff. in the rain. The guys gave her the run around all day long even making her late to relieve me @ work.. Which brings me to the point of the whole thing, idid not get out of ther until midnite.... The truck is still under waranty and she still had to pay $50 for what i do not know...
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The last time I went there for service was to get my seatbelts replaced, rear window latches, and the antenna TSB all replaced under warranty. I had it scheduled for 8am one day. I told the main service writer there that I needed it back by noon because I had a lunch meeting with a prospective employer (important not to miss!). Needless to say I called them at noon and they said it wasn't quite ready yet. I told them okay, but I needed to be at work by 5PM and needed the truck by 4 to be able to get there on time. I call at 3:30 and he doesn't answer. I finally reach him at 4:20 and he says that it is almost ready! I get there at about 4:40 and he says another 15 minutes.
Well I get the truck at 5:10 and his excuse was that the antenna TSB takes very long to do because they have to remove the whole dash and route the wire blah blah. He later looked at the service slip and then told me that they didn't have the correct antenna and it was on order....so 9 hours at the dealer to do the seatbelts and window latches....when they knew that I had important things to do that day.
And to make things even better, when I take a look at the service slip, they only billed 1.6 hours of labor! &#*(@&#*(@&##@#
I haven't been back there in a while. I was also glad that I received one of their surveys in the mail to give feedback on my experience that day.
