So, had my 2000 Tundra in for timing belt. Since they were in there and replacing some coolant anyways, I went ahead and had them do a flush of the coolant system. Pretty straight forward one would think. Get my rig home, pop the hood, and clear as day without even opening the coolant reservoir I could tell that Toyota Red coolant was NOT used, yellow was. I called the service manager and told him that I understand Toyota Red is supposed to be used unless some new manual was out there or the coolant changed. He came back on the line saying a mistake was made and they will re-flush and fill properly. Now, I know mistakes can happen, but I would have expected with with a Quickie Mart, not a dealership. Anyway, should I request anything special to be done other than flushing it really well and a little longer than normal. It would have had maybe 5 miles total put on it with the incorrect coolant. Appt is scheduled for this coming Tuesday. I am also thinking about asking for a refund of my money for the flush not because they didn't fix their own mistake, but for my time of having to take it in again, and pick it up, having to take a hour off of work. What are your thoughts?
Definitely needs to be some compensation for the second trip (time and inconvenience) as well as something in writing as to why they second visit was necessary. If anything goes wrong in that department down the line then you have some documentation and possible recourse.
__________________
Highwaylizard 2004 Tundra Double Cab Limited Edition 4.7 liter V8, four speed automatic, four wheel drive, testing platform for fuel economy, self designed cold air intake using ram air principle, Fitch Fuel Catalyst, Aero Turbine, "Foolie Exhaust" from Aero Turbine back, True Flow Intake with True Flow foam filter, Mobile 1 in the engine, K&N oil filter, Royal Purple in the differentials. 3:91 gears in the front (Thanks Cajuntundra!) and rear (Thanks Nytrousboy!) differentials, Toyo H/T Open Country tires. testis amotio per pera
Mistakes happen everywhere... it is how people handle the situation afterward that tells us where their integrity lies.
They may not give you a refund but it seems fine for you to ask. If they are reluctant, then ask for some discounts on other services (if you want to continue with them) like a few free oil changes or something like that, and like Highway said "get it in writing". I have had pretty good results in the past, not always. You do have some leverage and if they want to keep you as a customer they should make sure you are completely satisfied.
Asking for a longer flush is totally within reason.
__________________
Rob K.
2006 DC, SR5, 4.7L, 5 speed, 4WD, LSD,
Silver Sky Metallic, Keyless Entry, Tow Package
Westin wheel to wheel step bars
Rackit (powder coated)
Leer 100 w/Windoors
Air lift Ride Control w/Quick Shot and Onboard Air
Pop & Lock
Bedrug
Slide Master bed-slide
Bilstein 5100s (middle notch)
Wheeler's AAL
Toyo 265/70/17 10 ply (back on stock wheels)
Scangauge II
Waiting to be installed:
MB Quart Speakers
Eclipse Amp
TC steering rack bushings
TC diff drop
Downey end links
Kartec CV boots
Wish List:
Spidertrax
SS exhaust system
HD front bumber (Reuenal or ARB)
Mile Marker Winch
Changing professions or purchasing a service truck so I can make this one all about fun!
If they do not offer extras or discounts, ask for one.
I have a 2002 Tundra with 88,400 miles on it. I replaced the factory red/ factory expensive coolant ($20+gal) at 30,000 miles with Preston ($9/gal), it is compatible with all types and have had ZERO issues. If Preston antifreeze caused problems with seals/ gaskets in any vehicle then they would not be in business very long and would have law suits after law suits paying for all the repairs. I have read in this forum of water pumps starting to go at less than 100,000 miles with the factory red and it is suppose to prevent wear?......not sold. I am replacing my water pump within the month and I will let everyone know what I find.
2005 Rockwood 26' 5'er, Michelin LTX MS tires, 270 watts of solar on the roof, 4 T-105 golf cart batteries, Xentrex converter, Outback FX2012T inverter/charger.
If you can't take it with ya, why bother with an RV!
2000 Tundra (bought 9/9/99)
JBA Headers
Gone but not forgotten~
2005 Rockwood 26' 5'er, Michelin LTX MS tires, 270 watts of solar on the roof, 4 T-105 golf cart batteries, Xentrex converter, Outback FX2012T inverter/charger.
If you can't take it with ya, why bother with an RV!
2000 Tundra (bought 9/9/99)
JBA Headers
Gone but not forgotten~
Last edited by Tankerhank; 07-06-2009 at 09:54 AM.
My service guy told me that Toyota pink was for 2003+ current tundras.
2000-2002 tundras take toyota red. I bought a gallon of toyota red since my radiator is leaking to hold the truck over until my new radiator comes in. I paid $25 for this coolant. It looks like coolaide but thicker. Its does stain clothes as I found out.
My service guy told me that Toyota pink was for 2003+ current tundras.
2000-2002 tundras take toyota red. I bought a gallon of toyota red since my radiator is leaking to hold the truck over until my new radiator comes in. I paid $25 for this coolant. It looks like coolaide but thicker. Its does stain clothes as I found out.
Well I have been running Preston (yellow) in my 2000 for the last 4 years for sure, maybe longer.
2005 Rockwood 26' 5'er, Michelin LTX MS tires, 270 watts of solar on the roof, 4 T-105 golf cart batteries, Xentrex converter, Outback FX2012T inverter/charger.
If you can't take it with ya, why bother with an RV!
2000 Tundra (bought 9/9/99)
JBA Headers
Gone but not forgotten~
I didn't think there was a Toyota yellow. Toyota Red is what you want to use, but you have to mix it 50/50 with water. It is not pre-mixed. Your vehicle should be flushed to get out alll that yellow stuff they put in there (engine block). Good luck.
hi,
don't panic!
they will do it over for you.
it's just funny that they took out red/pink antifreeze,
& put back in a totally different color/type.
all they need to do is drain, flush, with truck running,
with water flowing through the radiator,
so all of the antifreeze is removed.
until all they see is water. shut off vehicle,
finish the drain so it's enpty, close the drain plug.
and filler up.
when filled , start the vehicle it will drop when the thermastat opens than refill,
also check the over flow tank.
good luck,
gorilla
So took my truck in today to have the coolant corrected from the prior mistake, I get home and look under the hood and they used Toyota Pink instead of Toyota Red. Anyone know if there is a difference between the two? My manual says to use the Red, it is a 2000 and was built before the development of the Toyota Pink. Are these two compatible? Thought I would ask here before calling the service department again.
So took my truck in today to have the coolant corrected from the prior mistake, I get home and look under the hood and they used Toyota Pink instead of Toyota Red. Anyone know if there is a difference between the two? My manual says to use the Red, it is a 2000 and was built before the development of the Toyota Pink. Are these two compatible? Thought I would ask here before calling the service department again.
I believe that the red is the coolant concentrated...you need to mix it with water. The pink has been mixed. Of course I could be completely wrong.
Dealer messed up coolant, now what?
testis amotio per pera 
2000 Toyota Tundra SR5 Access Cab 4x4 Black
At least they have circled the problem.
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