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Originally Posted by TUNDRAV8GEORGIA
hey Deeb's,
You have a few given point's on your reply however some of us have had the Tundra a little bit longer vs your 03 and see a Big Problem on the way Toyota handles themselves on problem's.The Tundra isn't perfect and do us expect that not really but we do expect some reasonable feedback from them and that hasn't been the case on some of the other probmatic issues like brake's and other side related issues.It seem's to me Toyota doesnt adress thing's very well and often at time they will try to buy you off which isn't fair share when it comes to quality control issues.I think of lot of us old timers can tell you Toyota quality over the year's really need's improvement's made at dealership service level's and they need to regulate tsb's and fix the problem's vs blaming it on there customer's and taking short cut's . I think what you see is a few long time member's attitude is "get it done right " and yea other companies like Yamaha have similar issues i seem to recall my old 1998 Yamaha yzf-r1 having some little issues as well during it's first year but i still liked it too.
kept on trucking  and riding
ERIK |
Granted, I am not as experienced as most of the people here. I am only 21, so pardon me if I'm just trying to understand.
I don't want to sound like I'm trying to start an argument or be a pain, but I see alot of tension surrounding dealers. Customers and "their service " departments have been fighting for years. I've had several terrible experiences at several different dealers. My firebird after it's accident needed a front right wheel spindle, along w/ a rotor, new caliper, new pads...along with most of the rest of the front axle.
They replaced it...single day...got it out of service, drove it home and noticed a hard pull to the left when the brakes were applied. Took it back...they replaced it again, complaining that it was the way I was steering. In
slightly different words I told them to "shove it," and fix their mistake. They grumbled some more...long story short...after another 3 trips back to service and about 2 weeks later, they finally managed to repair the car to where it was driveable.
And perhaps my whole point stems from lack of understanding about the connection between total companies and their individual dealers. But I honestly can't blame GM for their terrible service department. I can blame them for building a 6 cylinder motor that had oil leaks everywhere, and for designing a braking system on several vehicles that ran through brake pads in 3500 miles. But that's a different story. As a manager myself...I can't be everywhere at once. TMC has enough of it's own problems to deal with, that it can't run a thorough employee evaluation on every employee in every dealership across the planet.
...Perhaps it's all my perception of it.
I appreciate all the input in on this.
Erik - Rubber side down my friend!
-Andy