Mack,
As I wrote, the customer's description of the problem should be on the work order if for no other reason than to establish a paper trail in case the problem isn't fixed.
Of course it usually isn't appropriate for the customer to diagnose the problem, nor to demand specific repair procedures. What I have seen is the service writer put down a repair instruction that does not correct the problem. Perhaps if the repair tech knew what the problem was, he'd have a much better chance of getting if fixed. The tech certainly knows far more than most service writers--and customers.
Ken
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