I try to be as descriptive as possible when I bring my car in with a problem. I already have a pretty good idea of what it is anyway and I mention that they may want to look at that specific area. I also make certain that what the service writer writes on the work order is pretty much what I told him/her.
Also, follow-up, follow-up, follow-up. Give them 3-4 hours and if you don't hear from them, give them a call to find out the status.
I always treat people with respect unless they do something to warrant otherwise. If they do that then I simply don't give them any more of my business and I recommend to others that they do the same.
It works for me. Then again, I know quite a bit more about cars than the average shmoe.
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