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Old 04-06-2006, 07:36 PM
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Angry Chrome Wheel Exchange LA Wheel

I just wanted to make my fellow Tundra Solution members of a company named LA Wheel out of California which has a very impressive website and presentation about their ability to chrome OEM wheels of just about any vehicle. I made the mistake of buying from this outfit in November 2005. The company takes your credit card number and charges you for a set of chrome wheels and ships them to you to exchange for your OEM wheels. After the wheels were shipped to me the chrome finish lasted only until January 2006. The chrome finish on all four wheels is becoming pitted and the finish is actually turning colors and fading out on all four wheels. I called them nonstop since March 7, 2006 and got every excuse in the book about why the company could not immediately remedy the problem from a lack of inventory to the owner being out of town and most recently the owner being on alot of pain medication after breaking his foot. They even tried to suggest that I had run the wheels in snow and/or salt causing the finish to fail. Today, one of the "owners" a guy named Ian told me that another of the owners "Anton" said to go ahead and send the wheels back at my expense and to basically put the truck on blocks for as long a four weeks until they could send them back. When I asked if they could send me a new set and I would then return the existing set, they said that they didn't have a set in stock right now. So sure, they send you a set to exchange with your OEM wheels when they are trying to peddle their cheap product but, wont do the same on the warranty side. When you call their company they have a phone message that raves about how customer satisfaction is the cornerstone of their company. I guess that stone isn't much more than a pebble. So beware. I am considering not even sending the wheels back at all and just having them chromed again locally like I should have done from the start.
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