I am curious to know, did anyone post a complaint to Toyota or NHTSA?
Toyota's response left a few things to be desired: (like a solution)
Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We apologize for your concerns with the sun visor in your 2002 Toyota Highlander.
In order to properly assess your concerns, we recommend you contact the Customer Relations Manager at your local Toyota dealership to further evaluate your Highlander.
Toyota dealership technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state-of-the-art equipment to help in the accurate diagnosis of your vehicle. Also, if necessary, we provide additional support to assist Toyota dealership technicians in resolving unusual vehicle concerns.
The warranty for your sun visor is 3 years/36,000 miles, whichever comes first, from the date of first use for your vehicle. Based on the VIN (Vehicle Identification Number) you provided, JTEGXXXXXXXXXXXX, your warranty coverage started on April 9, 2002. Your email has been documented at our National Headquarters under file #2006XXXXXXXX. If we can be of further assistance, please feel free to contact us
I'd like to know if anyone else has had success other than paying the $600 for a defective sun visor.