Toyota was in the bottom ranks for customer service - as bad as chevrolet. This has been my experience as well; Toy can keep their (internal metric) quality level up by denying problems and concerns. I am amazed how they cover up ALLDATA TSB's - keeping them from the general John Q Public; can't a consumer org calll themn on this bad practice? Just stay informed and call then on any conflicts - or immediately move issues up to the MGR LEVEL. They love to waste your valuble time and wear you down. Its endemic
I enjoy slaughtering them on JD power surveys
