[Wavegoodbye]

First thing is to get over there and take pictures. The second thing is to sit down and document all of your conversations before you forget anything. Then, see what they have to say with the face to face.

How long has he had the truck? If they damaged the truck and have to repaint the whole side, then it isn't unreasonable for them to replace the truck with the exact same truck with pretty close to the same mileage and in mint condition. I also would contact Toyota again and not settle for "their franchises, we can't due anything". Obviously the dealer represents and sells Toyota products, they can due something. Also, ensure that if you meet with resistance, you contact your states Attorney General and file a complaint. Good luck, but don't count on much from a dealer that has already demonstrated a level of dishonesty that is astounding.