[luigimoto]

I have dealt with them in the past and can tell you it was the worst case of customer service I have ever encountered. They are really really bad. Contact toyota corporate and insist they open a case number. In my case they lost a customer for life. I will always steer my friends clear of that place. I still own toyotas but will never have anything to do with Toyota Carlsbad. Once you get a case number they may be a little more helpful but don't trust them.