Quote:
Originally Posted by DavidT.
He told me he was going to open a case with Toyota and see what they say. Well, two days later, April 20th the service manager calls me up and says a Toyota Engineer is flying down on March 1st to take a look at my truck. They wanted me to drop it off the evening of April 30th so they could have the truck all day on the 1st.
Well, fast forward a week or so and it is now March 1st. The Toyota Engineer took a look at my truck. Nothing much was said, except that a new transmission and torque converter is on it's way.  |
That's pretty impressive for Toyota to be concerned enough with your individual problem to fly an engineer out to check it out in person. Sounds like you got taken care of better than any other warranty experience I've heard of. I wonder if the big-3 would have enough budget to fly an engineer out to investigate a customer problem in the field?