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Originally Posted by jliltd
That's pretty impressive for Toyota to be concerned enough with your individual problem to fly an engineer out to check it out in person. Sounds like you got taken care of better than any other warranty experience I've heard of. I wonder if the big-3 would have enough budget to fly an engineer out to investigate a customer problem in the field?
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The idea is to nip problems at the bud. Obviously, any brand new platform is going to have problems but it looks like their goal is to make sure that they catch any and all problems as soon as they come in. This is pretty impressive on Toyota's part.