[powerdude]

You would not get that kind of customer service from Ford in a million years.

Kudos to Toyota and good for you.

That being said, I highly doubt they are being 100% altruistic. They are doing it partly for the customer, but partly from themselves as well.

When they do the teardown and analyze your tranny, they can get an idea of where the problem in their production line is, and how to fix it.

That is true dedication to quality control. Your happyness is really just incidental.

Still, it is VERY nice when all the stars align and things do work out.