Thread: Longo Toyota Service Department
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Old 05-15-2007, 03:32 PM
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Thumbs down Longo Toyota Service Department
about a month ago i had a oil leak on my NEW Toyota Tundra i took it to longo and they repaired it late the next day ... 2 days later take my truck to AEM to have it prototyped for a intake and they opened the hood and the oil cap was missing and oil was everywhere in the engine bay ..... i complained and they promised to fix it


3 weeks ago my gas door fell off and longo said they would get me a new one ... 2 days later parts department got the door in and i went to pick it up ... it wasnt painted .... so i give it to the service department and they said they would have it painted so i wait a week and go back to see if it is done (i have recieved no calls at all from the service department yet ) no it isnt done ... and they say to come back thursday .. i come back thursday and they still dont have it ... last night i went back and it was finally painted but there were fish eyes all over in the paint and the clear wasnt sprayed properly ... by this time my truck was in the back of the dealer and they had it back there getting it washed ... so i told them i wouldnt take the gas door and to bring my truck back up ... (the truck was back there a total of 20 minutes ) so today AEM wanted the truck again to test fit my intake and to install it for me ...when the truck got there they called me and told me that my oil cap was missing and there was oil everywhere in my engine bay ... THIS IS THE SECOND TIME THIS HAS HAPPENED FROM LONGOS SERVICE needless to say i am f--ing pissed and the service writer told me that they didnt touch my truck it was just "sitting back there " well a week ago when i checked my oil it was fine and today it has oil everywhere ... something doesent add up and i will NEVER USE LONGO FOR SERVICE AGAIN

at this point i no longer want this truck and i will probally trade it in ... i am so pissed off right now


who would i complain to other then the dealer who doesent really care ...


as i was writing this the service writer just called back and said he will clean the engine bay for me yes this will make me happy for now but i am still very upset at longos service
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