Is the tundra paint quality inferior?
I just purchased a 2003 Limited Tundra in black. I had negotiated what I thought was fair deal ($200 under invoice, $500 rebate, and 4.9% financing for 60 months with $0 down). The truck was not at the dealer I purchased from and came from somewhere 60 miles away. For some reason dealers don't like telling you where they are getting the truck, I assume for fear you will go there to purchase it. The truck arrived a couple hours late and very dirty. The dealership took the car to their detail area (i.e. a guy with a spray bottle and a chamois) and started to "detail" it.
When I look at the truck under the fluorescent lights It was instantly apparent that they have completely scratched the surface of the paint. The GSM offered to pick the truck up at my house at a later date, but I told him that I would rather he keep it and call me when I was fixed. Yesterday, I got the call that the truck was ready. I was told that they had buffed out the scratches and applied perma-plate to it. I still do not know exactly what it is, but according to the dealer it is some sort of hard protective coating they apply to protect the paint. I packed up the kids and made the 60-mile drive out to the dealer in the loaner car they had graciously provided. When I got to the dealer, they had my truck under a tent. I walked in and although it was dark I could still see the scratches in the paint. The detail manager told me that all cars have the scratches but that they are more noticeable because the truck is black. I argued that I am fanatical about my vehicles and that I have a 2000 landcruiser with 35k miles that does not have any swirls or scratches in the paint.
I went in the dealer to find a dark colored vehicle that didn't have these scratches. What I found was that the camry and 4runner they had on the showroom floor had scratches (could have been because the same people who detailed my truck detailed these vehicles), but a dark colored sequoia didn't. I mentioned to my salesperson that I didn't have these problems with my LC and she said they use a different paint because the LC is made in Japan. This still doesn't explain the sequoia since as far as I knew it was made in the US.
Does anyone know if there are differences in paint quality from one model to the next?
Does anyone have a black or dark colored tundra without the surface scratches?
At this point I have given the dealership one more chance to make the vehicle right, and if it is not satisfactory, my salesperson told me they will order me a new truck and deliver it PDI? which she said would mean they would not prep it(i.e. scratch it).
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