my question is?
If the Regional Rep was doing his job properly, then customers would not be hassled by sevice managers at the dealership. I have been buying Toyota and taking them for service for over 16 years now. It seems though that I always have problems with getting dealers to warranty work. I had to argue with the guy to fix my seatbelt harness, another TSB. When my CV Joint split (29k miles), I was told it was because of the oversize tires. Over size tires! Its not like I have a lift with 38 in swambers on the truck. I am running the stock suspension with 265/75/16's. Thats not that much oversize. Going from 30.6 diameter to 31.6 diameter is not what I would call oversize.
When my 96 Tacoma V6 with only 19k miles on it blew the head gasket, the service manager accused me of not properely maintaining the vehicle. I told him to call the other dealership to see all my maintenance records. I then asked him, why he was reluctant to replace the head gasket since there was a TSB on all Toyota V6 trucks and 4Runners from 1989 - 1996 for head gasket problems.
What is the old saying, "the apple doen't fall far from the tree".
If Toyota got there service level to the level of how they builds cars, they would be the best cars in the world to own. After driving Toyota's for 16 years I found my self looking at the competion, not because they have great vehicles too, but because they have better service!
When I worked for Red Robin, years ago they had a saying.
If a customer receives bad food and great service they will come back, but if they receive great food and lousy service, they will never return.
This should be Toyota's new motto!
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