Hi folks.. I brought my 2001 Highlander to my dealer last May to get the air conditioner fixed. They fixed that, but in the fall (when I needed the heater) I realized I had no heat. Apparently when they fixed the air conditioner, they screwed up the heater.
When I brought it back to the dealer, they explained it would cost about $650+ to fix it. They would have to remove the whole dashboard and replace the heater control unit. (Supposedly lots of labor) The spot on the center knob (plastic) where the nut connects is slightly cracked, but that doesn't necessarily mean they have to replace the whole gosh darn unit. I imagine the wires could be disconnected to the main circuit board or something like that. (as many folks on this forum have described)/
I think the technicians here are clueless and are taking me for a ride on this one. (Service group is under new management) I'm a woman and I'm sure they think I have no clue.
Needless to say, I haven't fixed the heater yet. Any suggestions as to how to handle this? Refurbished units? I live in East Windsor, NJ and the dealership is in Dayton.
I've been reviewing some threads here and I believe I can save a lot of money on this by NOT going to the dealership. Any suggestions? I reviewed the photos and comments posted.
Thanks in advance for your help...
