Quote:
Originally Posted by FJbear
My FJ is turning into the blue and white speckled egg. The dealership washed their hands of the problem stating it was just normal rock chips. Well, after logging millions of miles on several different brands of cars and trucks, this is the first one I've ever seen like this.
I called the Toyota Customer Experince Center and received a case number. I was instructed to leave it to the dealship for the District Operations Manager (DOM) to come look at it. I requested to be there when the DOM came by but the service manager said he didn't know when the DOM would be there and it wasn't his job to meet with customers. When I dropped off the FJ, I went around it pointing out the missing paint, including the ones inside the door, all the while some guy was taking notes as to their locations.
Well the DOM came and went, stating it was just normal rock chips. I asked if he explained how I got rock chips down the side and INSIDE the door. The reply from the dealership was didn't know if he saw those.
I call the Toyota Custom Experince Center back and they said as far as they were concerned the case was closed!
Has anyone had a positive out come with this problem or did we all purchasing automobiles that will be a big hit at easter. You know, the spickled eggmobile.
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What complete BS man. Toyota is ruining their name! "Built by the company famous for doing things right" That's pretty darn close to the line in a new Tundra commercial. I wouldn't call the paint issue and the lack of customer service "doing things right" in the slightest. I'll keep my 03 with 76k on it thanks Toyota. Thanks for absolutely ruining the perfect chance the do the right thing, to make a good impression, to build faith in your product. THanks for completely letting this guys' issue go through the cracks in the corporate red tape.
I am so disappointed in Toyota. An old 444 Powerstroke sounds real good about now.