[pslatt]

If the goods had not been damaged, which was not their fault, I would be positive too, but the measure of the company is how they react when things don't go well. So yes, bad luck indeed that I got the one CSR Rep who didn't understand the convoluted process the customer has to go through and who did not understand that the one thing you really have to do is keep the customer in the loop by actually calling back when you say will.

Let's home someone pays attention to my caveat emptor and inspects first, then refuses acceptance, which is what I really should have done. If that fails let's hope they don't get the one bad egg that taints this otherwise exemplary record you kindly shared.