Quote:
Originally Posted by Marty358
OK, this is getting out of hand. The Toyota dealer in my area will not honor a claim if it is higher than the interval in the owner's manual. The does not matter if it was synthetic or conventional oil. I don't know what your dealer does, but the dealer I use will not do an oil analysis. They will just deny the claim. If it isn't documented, it wasn't performed. No new engine on Toyota's dime.
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The dealer doesn't have that right. However they can suggest to the Toyota district Mgr. what they want. If they find any type of build up in engine and this build up caused the failure. You better be able to provide some oil change documents at that point. If a dealer denies you any type of warranty assistance you can always contact Toyota yourself and have them investigate for you.
We do not do any type of oil analysis at my dealer. Most case you can tell by looking. If you can't tell looking tie goes to the customer in my book.