TMS USA could give a rats *** about Toyota owners experiences.
For starters , they should fix or revamp their Dealer franchise agreements. They must penalize Fraudulent Stealerships. But Toyota prefers to close their eyes.
It is policy to do this as was once quoted by TMS. A dealer just needs to show good revenue. And TMS is happy!
Get the Dealers all on the SAME page. This means better trained techs and service managers. With a better channel of forthcoming Tech info. And most importantly, truly honor obvious warranty defects. Dealers really don't like honoring warranties and such. And they block access to TMS. When yu call TMS (800) the dealer gets all bent out of shape and gives the cust. a pissy attitude.
This happens over and over again. For many years. A pattern.
Without the above, it doesn't really matter whether or not the "seats have Height adjustments or the rocker switches are more appropriate".
Repair your faulty Dealership Franchise agreements. It doesn't work well. It is failing the customer base that is so important.
In the end Toyota will lose their #1 spot.
Toyota needs a lesson from Hyundai in this regard!!!!
LifeTech