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Originally Posted by ThirdHorseman
I agree, it's certainly interesting! It's funny that each one of us feels that the other is doing the same thing  I have no problem with you choosing not to do business with PRG Products. However, I do take issue with your methods.
Your posts indicated that your "information from Deaver" consists of comparing the spring part number of 1645F85 to the part number of F85 on their website. This is why I asked if you went any further before firmly deciding that you'd been deceived and broadcasting as such. Now, if you said you called and spoke to a Deaver rep that confirmed this springpack is simply a bolted-on model from a 2006 Tundra with no tweaking to PRG-provided specs...this thread would have not gone down this path. 
I believe our disagreement stems from what we feel is acceptable behavior. You brand Greg as unresponsive and "tacky" after one phone call because he supposedly badmouths companies...yet you turn around and badmouth him (and yes, I consider the insinuation that he misled you in ANY way as "badmouthing) in an unsavory fashion based on one telephone conversation and a partial part number?  |
However, one major point here, I do not sell off-road/aftermarket products and have no affiliation with such sellers or manufactuers, I am a customer. He is not a customer in the same capacity as I, therefore, I do have a different set of standards. I don't see how this can be disagreed upon. He is held to a different set of standards as he is a seller and designer and installer of off-road/aftermarket products and as you stated has a mom'n'pop shop as such, therefore, he should not be stating things poorly about any other company.
If I were to badmouth companies that were in my business it would not bode well for me and would certainly come full circle which would make me look poorly to other companies, even those not spoken of, and to my customers. When a customer askes me about another company I will always compliment not critisize and if they say different I will explain I know of no such thing. This is the proper standard of ethics which I find his questionable in stating what he said to me.
I am not going to repeat it because I do not agree with it and I do not feel it needs to be said. This is a proper way to handle such information. Taken with a grain of salt, same as my post. If you don't like it then you don't like it, I'm okay with that but the point is he and I are not held to the same standard because I am a customer and he is a supplier.
As for being unresponsive, I also noted that he was busy and I being in a customer service/sales industry understand. I forgave this in my post.
Quote:
Originally Posted by ThirdHorseman
Maybe I'm a bit more thorough, but this is why I asked if you had spoken to him. If I have any questions about a part or information I've been given, I go straight to the source so in the event that I do want to share the experience with others, I can provide a 360 degree process flow.
In this case, I would call Deaver or Greg, and simply say, "What's up with this part number - is this a new design or what?" If at that point I'm still unsatisfied or feel that I'm hearing two different things from two different sources, at least I know that I gave the vendor a chance to respond, and can tell others as such.  But again, this is a public message board and you're free to post your experiences based on whatever information you deem is sufficient. |
More thorough??? I did get the information, I will admit indirectly, because I again not being in the off-road/aftermarket industry, will not get the same treatment as someone that is, and received the correct info. How could I be any more thorough. What would calling the person that provided the incorrect information do for me? I don't really see how I could have been any more thorough...
Quote:
Originally Posted by ThirdHorseman
We could argue all night about this, but it won't do either of us much good.  Please post if you find any additional information regarding this, and I'll do the same I'll make a few calls tomorrow afternoon if I can and see if I can track down any more information. |
At this point I could care less what Greg has to say about this or anything else that he has or plans or is in the process of designing, as far as I am concerned he is questionable and when it comes to spending what you and I both spend on aftermarket parts I need to be able to trust the person/company I am getting these products for. It sounds to me like you have spent a lot of money with this company and they have treated you right on your previous 3 Nissan trucks/SUVs and that is good that you have that confidence, I however, do not have this confidence.
I agree that you and I can bicker like little old ladies all night, but my point is that I am not happy with what I have found and heard from this source and will choose not to do business with him and am posting what I have found and to the best of my ability the evidence to support such statements.