Quote:
Originally Posted by mnorrell
Hi-
My stance is that if they don't know, they should damned well find out, especially when a customer with a brand new car is repeatedly complaining about the same (potential) problem.
Regards.
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My experience has been, that until you develop a good relationship with your service dept, they tend to DENY warranty issues. I suggest you sit in the service mgrs office and DEMAND that he/she go on a test drive with you in an effort to get the issue resolved. I typically allow the dealer to perform major services 30K/60K and every other oil change - so I am in their database as a regular trusted customer. This will amplify their response to warranty issues. Also, be a "buddy" with your service writer, make some idle chatter, making you a real person will go a long way
Then again some service mgr are asses. To these entities, I will never go back again; but send a nice detailed letter to the Owner, Gen Mgr and Service mgr (separately). showing my displeasure and the fact they lost a customer over their asinine behavior.