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  #1 (permalink)  
Old 02-03-2008, 08:35 PM
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Angry ProComp THE WORST CUSTOMER SERVICE

Purchased their Stage II 6" Lift and the knuckles are already rusting.(1 week)
Their answer " To bad "; we can't do anything for you because you are driving in an enviroment where there is road salt ". Well that probably covers approx. 3/4 of North America.
I was not looking for a new kit; powdered coated or better paint on a new set of knuckles, was what I was looking for. So now I have to post pictures on the internet because of their ignorance. This is not the way I do business. Hopefully the rest of you guys have better luck since you live in the U.S.A

http://www.tundrasolutions.com/photo...m/IMG_0173.JPG
http://www.tundrasolutions.com/photo...m/IMG_0172.JPG
http://www.tundrasolutions.com/photo.../IMG_01691.JPG

Last edited by BEAST-TUNDRA; 02-03-2008 at 08:37 PM.
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Old 02-03-2008, 08:41 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

thanks for letting us know..ill probably end up going with the truxxx now definitely
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Old 02-03-2008, 08:43 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

just sand and shoot them with a can!!
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Old 02-03-2008, 08:50 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

Now I have to pull them off and sand blast them and make it right
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Old 02-03-2008, 09:05 PM
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Thumbs up Re: ProComp THE WORST CUSTOMER SERVICE

Quote:
Originally Posted by dani7 View Post
just sand and shoot them with a can!!
Rustoleum or Brake-paint should do the trick nicely....
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Old 02-03-2008, 09:21 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

dang, those pics really do say a thousand words. I hope you can make it right. This is a good heads up to anyone getting the same lift. Some preventative maintenance, coat the knuckles with some caliper or engine hi-temp paint before you install them!

Thanks for sharing.
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Old 02-03-2008, 09:52 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

All Pro Comp lifts are like that. Had the Stage 1 kit on an '04 F150 and '06 Titan.

Needless to say, the fact that Pro Comp is the only producer of bracket lift kits for the 07+ Tundra is 99% of the reason I'm not lifted yet. They'll never see a cent of my money again.
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Old 02-03-2008, 10:22 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

It is an easy fix, but a pain in the butt to have to fix their incompetence.
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Old 02-03-2008, 11:16 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

What is that?? Cast iron?? Thats pretty bad that you hafta pay all that money for a lift and end up with rust after one week. Sorry to hear that.
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Old 02-03-2008, 11:21 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

that's pretty lame. consumers shouldn't have to do any kind of extra painting/coating like this. i definitely will never buy a product that will show rust this easily.
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  #11 (permalink)  
Old 02-03-2008, 11:28 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

I totally agree about consumers not having to finish off a product correctly. This was just an informative thread to give people a heads up.
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Old 02-04-2008, 09:02 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

These photos really ring true with something that I was told by one of the sales people at RCD.

"The first lift kit out, isn't always the best."

I have never owned anything by pro-comp but have seen some interesting negatives.

I can say I never saw anything like that for the 3 years I had my RCD lift and their spindles had a thick powdercoat over them. The flat part where it was machined to adapt to the ball joint would get some rust, but nothing to that extent.
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Old 02-05-2008, 04:33 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

Five months on the truck and no rust on my spindles. Now granted I don't live in a salt road environment, but every friend I have who does always comments about how hard it is to keep aftermarket parts from rusting in those harsh environments. Ours has seen plenty of mud, sand and water and I went out and checked them just now, no rust. For the record, every vehicle that I've installed spindles on have eventually ended up with a coat of rust even in a non-salt environment. Many of the spindles a person can purchase from a variety of manufacturers come raw iron out of the box. They always have to be painted before being installed if you want them to not rust quickly. And even then they will need a coat of paint not too far down the road, probably even quicker in salty environments. Spindles tend to show a coat of rust quicker than most suspension parts because they are iron.
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Old 02-05-2008, 05:02 PM
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Default Re: ProComp THE WORST CUSTOMER SERVICE

Quote:
Originally Posted by BEAST-TUNDRA View Post
Purchased their Stage II 6" Lift and the knuckles are already rusting.(1 week)
Their answer " To bad "; we can't do anything for you because you are driving in an enviroment where there is road salt ". Well that probably covers approx. 3/4 of North America.
I was not looking for a new kit; powdered coated or better paint on a new set of knuckles, was what I was looking for. So now I have to post pictures on the internet because of their ignorance. This is not the way I do business. Hopefully the rest of you guys have better luck since you live in the U.S.A

http://www.tundrasolutions.com/photo...m/IMG_0173.JPG
http://www.tundrasolutions.com/photo...m/IMG_0172.JPG
http://www.tundrasolutions.com/photo.../IMG_01691.JPG


other than the rust how does the truck ride with that lift? how much different from stock?
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Old 02-05-2008, 05:36 PM
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Default Re: Pro Comp Suspension

Most suspension components that are cast will get surface rust. Especially with salted roads. Take a look at other parts under your truck like brake rotors, rear end, driveshaft, leaf springs etc and you'll find it's pretty normal. Besides, with weather like that it doesn't look like there are too many car shows.
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