For those of you wishing to protect your catalytic converters with American Weldings Catclamp..... please beware of an issue that will cost you BIG dollars. I oredered 2 of the Catclamps for a total of $650. Nice construction and fast service. However, the company only ships you one key for both clamps. And a replacement key will cost you $100. A little dishonest and greedy in my opinion. Of course, if you have the clamp installed on 2 different vehicles.... make sure the one that needs a new convertor has the Catkey. Anyway.... just an issue I thought we should be aware of. The owner hopes you understand too.
<<< Beth is correct we only send one key per vehicle. The key should be kept with the vehicle in case the CatClamps need to be removed. Since the Catkey will fit both Catclamps I do not see any reason for you to have two keys. If you look at your receipt you will see we do not charge anything for the key, we give them away 1 per vehicle kit. If you lose your CatKey we can send you a new one next day. The replacement cost for a new key is $100.00. I hope you understand. Thank you >>>>
MB
You ordered the two CatClamps for the same vehicle because your vehicle has two catalytic converters (which you did not know until we made you aware of it).
Anyone ordering the CatClamp for two different vehicles will get a CatKey with each kit, one to keep with each vehicle. For warranty purposes and security reasons there is only one CatKey fit and assigned to each VIN#. This is a logical security decision. I do not understand how it could be construed as dishonest and greedy.
sounds like you should offer 1 key per clamp. shouldn't matter where they are installed. the price of the clamp included 1 key , right?
I have 4 cats on my truck, if I ordered 4 clamps, I would want 4 keys.
IMHO.
Sounds like a way to get more money out of the consumer as opposed to a stronger security method. $100 per key? That's just plain ripping off the customer. Shady business tactics if you ask me.
MB
You ordered the two CatClamps for the same vehicle because your vehicle has two catalytic converters (which you did not know until we made you aware of it).
Anyone ordering the CatClamp for two different vehicles will get a CatKey with each kit, one to keep with each vehicle. For warranty purposes and security reasons there is only one CatKey fit and assigned to each VIN#. This is a logical security decision. I do not understand how it could be construed as dishonest and greedy.
CatClamp Customer Service
It is good that you made the customer aware of the amount of cats that are on his vehicle, however, there is issue with the rest of the statement.
When I purchased my truck I got 2 main keys with FOBs and 1 vallet key. The reason for the two keys is because more than one person may drive the vehicle. I think this is the point that should be stated. If I keep the key on my key ring but my wife drives the truck and during the time that she is driving she has a need to remove the clamp, she's stuck. This would be annoying.
Every lock or latching system I have ever purchased came with two keys so they could be given to two different people.
Look in any Master lock package or Hitch lock package or any type of lock package and you will find 2 keys, not just 1.
Also, why is the cost $100.00, this seems somewhat excessive, wheel lock keys don't even cost that much.
This seems a little abnormal. Offering 2 keys for a pair of people living together and driving the same vehicle makes more sense.
For the record, Catclamp finally made good on the second key..... kind of. Of course, I had to file with the Better Business Bureau and stop payment on my credit card for them to finally listen. Oh..... and I guess they weren't too pleased with me after that. They had to address my mail as "Dick Smith". My first name is Robert..... not Dick. Nice, professional attitude eh'?
Personally, I would look at different methods at securing your converter before dealing with American Welding again. Besides their clamp being 3/8" too short and causing mounting issues, they are not credible business folk in my opinion. As I suggested to them before, if I sell my vehicle and place the clamps on 2 different cars..... one of the cars will be without the Catclamp key. And Murphy's law always visits when you least expect it.
I am hoping American Welding will update their website and state "one key per vehicle" but I don't think they have the walnuts to do that. Instead they will continue to milk the public for every dollar they can. Oh.... and if a cat thief wants the catkey... all they need to do is order a Catclamp. Duh!
For the record, Catclamp finally made good on the second key..... kind of. Of course, I had to file with the Better Business Bureau and stop payment on my credit card for them to finally listen. Oh..... and I guess they weren't too pleased with me after that. They had to address my mail as "Dick Smith". My first name is Robert..... not Dick. Nice, professional attitude eh'?
Personally, I would look at different methods at securing your converter before dealing with American Welding again. Besides their clamp being 3/8" too short and causing mounting issues, they are not credible business folk in my opinion. As I suggested to them before, if I sell my vehicle and place the clamps on 2 different cars..... one of the cars will be without the Catclamp key. And Murphy's law always visits when you least expect it.
I am hoping American Welding will update their website and state "one key per vehicle" but I don't think they have the walnuts to do that. Instead they will continue to milk the public for every dollar they can. Oh.... and if a cat thief wants the catkey... all they need to do is order a Catclamp. Duh!
If it were me, I'd remove that clamp and send it all back to them and file another complaint. What a poor show of customer support and business quality.
Sending you a single key for all 4 clamps is pathetic and in no way increases your security. It's a cop-out for them to cut costs on producing the product. Their lack of response since the initial post shows how much they care.
Hopefully this thread hurts them enough for them to realize that charging a customer for something that should be provided with the product is not going to fly.
American Weldings Catclamp issue
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