Problems with Toyota honoring Warranty for Brake TSB
I have just been shocked by Toyota's response on my 2002 Tundra regarding the brake TSB.
I have had some brake peddle pulsation on my '02 Tundra and was getting near my 36 month limit. I scheduled an appointment while in warrant and told them I had brake pedal pulsation and a lazy seat belt. The appointment was made later in the week on a day I had off.
The dealer investigates and says they need to order parts for the TSB procedure. Having made my LAST PAYMENT the day or two before, I wanted to make sure we had no questions about in warranty vs. out and asked the service manager to verify everything was in order. My concern was over they fact that I wanted my payment earlier in the month than the day I took delivery so some paperwork at the selling dealer was back dated a week.
Sure enough they said I was a day or two out of warranty by the computer. I explained my situation to the service manager and he said he would contact the Toyota field service rep for authorization.
Today I get a call and am told they will only cover parts, not labor.
I haven't reviewed my warranty closely but if I scheduled an appointment with specific symptoms before the end of warranty by Toyota's records, and the diagnosis is made 2 days after they say it expired, are they obligated to honor it?
Doesn't it seem like they are REALLY splitting hairs here?
Has anyone else had this type of experience or recommendations on how to handle it?
I didn't get the same result you did but had a similar thing happen. I bought my Tundra used and assumed the license plate registration date was the service date. I had the truck in shortly before it would've expired on time (I thought) and after the defective parts (radio & antenna) were replaced they told me my warranty had expired two months earlier. Found out that the original selling dealer had used it as a demo before it's first sale to a buyer hence the service date started with the dealer demo origination. In my case Toyota covered it on a customer good will deal because of the confusion. I would think in your case they might do the same because of the earlier appt. and only two days. Call Toyota's customer service number and voice your problem calmly and maybe they'll bend a little.
Larry
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2004 Tundra V8 Limited Access Cab 4X4, Michelin 265/65/R17 LTX-AT2's, Auto Dim Comp/Temp Mirror, Aero Turbine #2525 muffler, Access Roll Up Cover, Optima D31A battery, Multi-Vex adaptive outside mirrors, Eclipse AVN5510 Nav unit and Sirius SIR-ECL1 tuner, as of 10/07 pictures in my photo gallery
If a combo of all these whizz bangs met their claims you'd have to siphon gas out of your tank every second day and sell the excess horsepower on the third????
If your engine doesn't consume ANY oil it will seize???
Some people should not be allowed access to tools without books!!!
Do call the customer service and let them know that the brake issues you have was reported before your powertrain warranty 3yrs/36K miles expired.
If toyota gives you griff about it, go contact the toyota district manager and file a dispute. Don't let off as this is a know issues by toyota.
As far as the seat belts weak retension, they are covered under the safety and emission warranty of 5yr/60K miles.
I have just been shocked by Toyota's response on my 2002 Tundra regarding the brake TSB.
I have had some brake peddle pulsation on my '02 Tundra and was getting near my 36 month limit. I scheduled an appointment while in warrant and told them I had brake pedal pulsation and a lazy seat belt. The appointment was made later in the week on a day I had off.
The dealer investigates and says they need to order parts for the TSB procedure. Having made my LAST PAYMENT the day or two before, I wanted to make sure we had no questions about in warranty vs. out and asked the service manager to verify everything was in order. My concern was over they fact that I wanted my payment earlier in the month than the day I took delivery so some paperwork at the selling dealer was back dated a week.
Sure enough they said I was a day or two out of warranty by the computer. I explained my situation to the service manager and he said he would contact the Toyota field service rep for authorization.
Today I get a call and am told they will only cover parts, not labor.
I haven't reviewed my warranty closely but if I scheduled an appointment with specific symptoms before the end of warranty by Toyota's records, and the diagnosis is made 2 days after they say it expired, are they obligated to honor it?
Doesn't it seem like they are REALLY splitting hairs here?
Has anyone else had this type of experience or recommendations on how to handle it?
Marty
check my letter on brakes you might be intrested in this topic however don't call my rep because southeast Toyota only covers the southeast part and you need to call toyota's 1-800 number and file a case number and your refered to someone at a field office...my advice good luck be nice and firm like i am and state fact's and opinion's Toyota very well know's all about the brake issues believe me it's not a tundra issues also affect's other toyota models ..
I'm confused what your payments have to do with your official in-service date. The date on your bill of sale paperwork should have that on it. They go by that, not when you made arrangements for payments to be made. I have sometimes picked up a truck I bought that was paid for on a previous day, for whatever reason, but I would understand that they might not be able to verify that 3 years later, and would go by the earlier day for determining warranty coverage.
I think they should do the TSB, not sure if they are obligated legally. They know it's defective, and you are super close to the date anyway. But.....
Was the brake problem there long? If so, you should have got it in earlier to make sure you didn't have a problem. Life is full of situations where the other guy is wrong, but we didn't exactly help ourselves either.
In Toyota's defense, they are paying for parts on the repair, and generally few companies are going to fix anything they can weasel out of as "wear items" after about 12K miles. It could be better than them charging for the parts and tossing in free labor, which they easily could have offered instead.
Be fair yourself. You got 36,000 miles on a set of brakes, which isn't terrible, depending on your type of use. You'd need a brake job soon anyway even if the brakes were not defective. If they pay for the parts, the labor might wind up being about what a brake job would cost anyway, and you will have a new set of brakes that work correctly...so it sounds pretty fair to me. You can't expect to get new rotors/pads etc (or whatever is on the tsb) on a 3 year old truck for free. It'd be nice, but it's a lot to ask. Certainly not the end of the world....especially when you compare it to some of the genuine screwings people get from car dealers.
Lexus would have fixed the brakes w/o question. But in reality you pay for that up front in the purchase price.
Re: Problems with Toyota honoring Warranty for Brake TSB
i had the brake issue and took my 2000 to the dealer, we split the cost. i was out of warranty& had everything replaced according to the tsb. make a fuss but be nice (oxymoron) ya know what i mean be firm but polite.its your money use it wisely if you love your truck and plan on keeping it for a looong time genuine parts can be a plus but if arent sure check aftermarket upgrades to save some money .i regret doing it because i sold the truck shortly after hope this helps
Problems with Toyota honoring Warranty for Brake TSB
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