Has anyone has brake TSB done with extended warranty ?

[ctedja]

Hello,

I bought an 01 Sequoia, 92K miles last year. I was a second owner, and has the extended warranty (Platinum) transfer to me. This warranty cover 100K or 7 yrs. The brake TSB has not been done, so I have the smaller calipers. Has anyone manage to discuss with Toyota to replace the calipers under extended warranty ? If yes, how do you do that ? I have talked to the local dealer, and the assistant service manager has tried to call Toyota extended warranty to see if they would cover it. They were saying that it has to be not operational for them to replace it. I have driven the truck approx 4K miles, and it seems that it go thru the brake pad very fast (the pad was pretty thick when I bought it).

Any insights are appreciated.

[KLS]

1) The front brake TSB relates to brake judder, not how fast the pads wear.

2) So-called extended warranties are not warranties. Toyota Financial calls theirs, "Toyota Extra Care Vehicle Service Agreement (VSA)." They will not pay for the TSB work. Read the fine print in your VSA contract to see exactly what they will pay for.

If you have fast pad wear, the problem is either your driving conditions and/or your driving style. You might try premium pads like Hawk, Performance Friction, Porterfield, or Akebono.


Ken

[fastone01]

If I where you, depending on your dealer, I will report this to the dealer as excessive front brake fad and shrudder. You Platinum warranty should cover most of the brake component except under normal wear and tear components which should covers the calipers, cylinder, booster, and valves. They might not cover the rotors and pads. Once the assesment is done, see which component is covered and not, tell them about the tbs and atleast get the bigger calipers for your truck, and offer to pay for the better rotors and pads of your choosing for your year truck.

I did this with my wifes LX 470. Different problem coolant was leaking on the top pipe insert on the manifold. Pressure tested the whole cooling system and found that the water pump was also leaking. 89,000 miles. All was covered by warranty.(Not toyota or platinuim plan) I opt to pay for the timing belt, tensioner bearings and 1 hr labor to pull the crank pulley. Cause me $149.00 total for a timing belt replacement.

Just my 2 cents!

[ctedja]

Originally Posted by fastone01

If I where you, depending on your dealer, I will report this to the dealer as excessive front brake fad and shrudder. You Platinum warranty should cover most of the brake component except under normal wear and tear components which should covers the calipers, cylinder, booster, and valves. They might not cover the rotors and pads. Once the assesment is done, see which component is covered and not, tell them about the tbs and atleast get the bigger calipers for your truck, and offer to pay for the better rotors and pads of your choosing for your year truck.

I had been to the dealer (this past Monday). They told me that they called Extended Warranty, and Extended Warranty said that those are not covered unless it was broken/not functional. Litterally I was told unless the calipers lock-up, it will not be covered. If it is locked up, they will only replace that particular caliper instead of all four. Very dissapointing !

[fastone01]

Sorry to hear that they will not honor your warranty! Bad dealer! May I ask which dealership it is? I will also call your warranty provider and rise hell!
Atleast get your frustration out to them.

I have a very not so good extended warranty for my wifes LX470. We got this truck used with 79K miles and got an extended warranty from the used car dealership. My toyota dealership convince the warranty provider to pay for the work. Plus they replace a grill piece that was already broke at no charge to us. I guess it is just a rapport thing between business.

Some toyota dealership I guess just don't care. Look at it this way, if they convience the warranty provider to honor the claim, dealership make money, you got satisfaction on what you paid for from the warranty, happy customer in the end.

That happy customer will likely return back and do a new purchase or recommend to others by word of mouth.

Originally Posted by ctedja

I had been to the dealer (this past Monday). They told me that they called Extended Warranty, and Extended Warranty said that those are not covered unless it was broken/not functional. Litterally I was told unless the calipers lock-up, it will not be covered. If it is locked up, they will only replace that particular caliper instead of all four. Very dissapointing !

[KLS]

It is not a warranty. It is a prepaid service contract. It pays for exactly what is specified in the fine print in the contract. It'll never pay for upgrades which is exactly what the TSB calls for.


Ken

[ctedja]

The dealer name is Greens Toyota. Actually, they are the most helpful one so far. They called Extended Warranty for me. My impression of the service manager was that he was trying to help, but his hands were tied. The other two local dealers did not even want to make an attempt. I was told I am wasting my time, brake parts are not covered because it is wear and tear, blah blah blah....

A few months ago Greens Toyota got the credit for replacing my rear amplifier (It is a TSB, covered under Extended Warranty), so I am somewhat believe what they had told me regarding the brakes. I have tried the other two local dealers to fix my amps, and they did not seems too eager to help.

I am going to back to the Greens and offer to pay for the pad if they could somehow cover the calipers via Extended Warranty or something. The truck needs new pads anyway. From my understanding the calipers are the big bucks, pad are cheaper...

Thank you for the reply - really appreciated !