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Camry-SolaraGeneral discussion forum for the Toyota Camry-Solara.
This is a discussion thread titled "What DOES it take to fix a window rattle on a convertible??", within the Camry-Solara forum, part of the Cars & Vans Forums category.
What DOES it take to fix a window rattle on a convertible??
I'm sorry - I wish I could make this long story short, but the details matter...
My ’06 Solara convertible is less than a year old. Two weeks ago when I took it in for its 5K service, I asked the Toyota dealer to fix a rattle coming from the right rear window. Later that day, the dealership called to tell me they had to replace the rear window and the car would need to stay overnight. I went over to pick it up the next day, and noticed that the LEFT rear window had been replaced instead of the right. I talked to a Service Advisor about the mistake, but it was after 5, and all the techs were gone for the day. I was told to take the car home and call in the morning. The rattle was still there. When I called the next day, the Service Advisor told me the technician who worked on my car noticed the weatherstripping on the left rear window was deformed – which was true. The weatherstripping looked bad, but didn’t cause a problem – it didn’t leak, it didn’t rattle. The tech thought the deformed weatherstripping on the left side caused the rattle on the right side.(?) He said replacing it fixed the problem. It didn’t. I was told I had to drive the car back so a Master Tech could confirm the noise. I drove back to the dealer, made the Master Tech and another tech ride along while I drove. They both heard the rattle, and confirmed it came from the right rear window. Both techs said they thought there was something loose in the window mechanism, and they’d need to take the rear section apart to look at it. I had to make another appointment to take the car back again when they could schedule the work.
It went back on Tuesday last week, and the same tech who worked on it the first time now said weatherstripping on the right side of the convertible top needed to be replaced. It took two days to get there. When they called to say the car was ready, I went over and took it for a drive, and the rattle hadn’t changed. The tech who worked on it got in the car and rode while I drove, and he confirmed that the rattle was still there. The tech said he didn’t know what else to do, and had to talk to a Toyota regional technical rep before he could do anything else. He called the field rep on Thursday, but didn’t get a call back. The field rep didn’t call back Friday either. The dealership said there’s nothing they can do until they hear from the field rep, since they “can’t just tear the car apart” and they’ve “already replaced all the weatherstripping.” I thought that was strange, since both techs that rode with me the week before said they needed to take the rear of the car apart to look at the window mechanism to find out where the rattle came from.
Yesterday, I finally hear that the field rep called back and wants to see the car, but nobody knows when he’s planning to come and look at it. My husband called to find out specifically when the field rep would be coming to look at the car, and all he got was that the rep would be there this Thursday.
I’m wondering if this whole process with the field rep coming by is just a way to get out of it without spending any more money The dealer can say they’ve done everything possible and have the field rep say the problem’s unrepairable. But- it’s not my fault the original tech decided to replace an entire window without verifying whether or not it had anything to do with the problem. It’s not my fault that the dealership sent two techs to ride along and verify the problem, but didn’t assign either one to work on the car. And it’s not my fault that the original tech got reassigned to the car and decided to replace weatherstripping that didn’t have anything to do with the rattle.
Is this something I’m stuck with – is it time to shop for more powerful speakers to cover up the window rattles??? Or is there anything I can do if the dealer doesn’t want to put any more into it?
Re: What DOES it take to fix a window rattle on a convertible??
I have a 2006 Solara convertible with the exact same issue - back right side rattles with the top up around where the rear window meets the body of the car. I haven't yet taken it in to get it looked at, but it does rattle for some reason, and is most pronounced on bumpy surfaces (no surprise).
The best I can say is that you are not alone and I look forward to hearing how this gets resolved for you (and hopefully to your full satisfaction!).
Re: What DOES it take to fix a window rattle on a convertible??
Wow - sorry to hear about all the hassles with the dealership and the techs!
I have an '06 convertible as well, but I think most of my own mods have caused more rattles and other noise than I might ever hear in the windows should they start to act up.
Keep us posted on your progress... if you don't get satisfaction, there always Toyota Regional who you can file a complaint with to get things fixed right!
Re: What DOES it take to fix a window rattle on a convertible??
Quote:
Originally Posted by PXLpainter
Wow - sorry to hear about all the hassles with the dealership and the techs!
I have an '06 convertible as well, but I think most of my own mods have caused more rattles and other noise than I might ever hear in the windows should they start to act up.
Keep us posted on your progress... if you don't get satisfaction, there always Toyota Regional who you can file a complaint with to get things fixed right!
Progress was zero. The Toyota Regional Technical Field Specialist (I think that's how they referred to him at the dealership) essentially said that "it's a convertible and they all make noises like that."
Convertibles are all I've owned in the last six years, the Solara's my third since '02. One of the previous convertibles was a Toyota, the other was a Beetle. Both were noisier than a hard top, but neither had anything that was almost constant.
I can call Toyota Customer Service and see what they say - I'm not expecting that they'll do anything since their field rep declared that this type of rattle is something they all do -
Re: What DOES it take to fix a window rattle on a convertible??
I have a 2006 Solara convertible and it is the quietes car I have owned and that includes other hardtops & convertibles. After two years it still amazes me that it is rattle and noise free.
Re: What DOES it take to fix a window rattle on a convertible??
Quote:
Originally Posted by PXLpainter
that's still just crap. Windows aren't supposed to rattle ever!
Yes, you'll hear road noise and people's loud stereos more, but squeaks and rattles are NOT part of the design package!
Hope you have better luck with their corp customer care dept.
Three weeks ago I started a new job - (Finally! I moved up here four months ago) - and it's been so busy I haven't had time to think through to call Toyota. I do get reminded every time I sit as a passenger in the car though...
It's good to know that it's not normal - I've got to get focused back on real life again soon!
What DOES it take to fix a window rattle on a convertible??
Re: What DOES it take to fix a window rattle on a convertible??
I've got to get focused back on real life again soon!
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