Just got back from the local dealer (unrelated issue) where I mentioned the pending lower ball joint campaign as outlined here on TS.
Assistant Service Manager initially denied any issue, then reviewed latest updates from Toyota Canada (seemed upset that I knew more about this than he did ;-) and came back with great news - there is a Canadian Campaign in the works, imminent apparently (I saw the official CDN Toyota paperwork) - will be in concert with the USA campaign if I'm reading between the lines correctly.
At 100,000Kms I'm getting a little anxious about unexpected lower BJ failures . . .
Called Guelph Toyota yesterday and Dell Mohamad from the service department (is you can call it that) said he called Toyota and he or they say the recall is in the US only. So I called Heffner Toyota in Kitchener and they said Drive it till your notified. TOYOTA SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!
Should I call Toyota or should I wait?
Called Guelph Toyota yesterday and Dell Mohamad from the service department (is you can call it that) said he called Toyota and he or they say the recall is in the US only. So I called Heffner Toyota in Kitchener and they said Drive it till your notified. TOYOTA SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!
Should I call Toyota or should I wait?
Go and see Sean (assistant Service Manager) at Cambridge Toyota (highway 24 at the 401) - that's the Service Rep that I "educated" about the issue. He has the BJs on order for all 3 types of "Service Campaigns". He also has the Canadian Service Campaign documents - saw them with my own eyes (different campaign # than US of course!). Take a copy of the US Campaign docs w/ you in case he has a case of Alzheimers when you see him - he will recover quickly when you show him the US docs! (docs from TS site)
NEVER go to Guelph Toyota - ask Toyota Canada (or any other dealer for that matter) what they think of Guelph (off the record, of course!)
My KM is 120,000 which is the same as the average milage of the 142 tundras (at that time) which had experienced suspension failures. Let me tell you from personal experience what happens. The ball joint shears off without warning and you lose a wheel. Result in my case, a crash. Coud have been much worse...think about a high speed crash like this on the congested commuter highway where you have a complete loss and no steering control. The Service manager I took it into called me back and said Toyota Canada was going to repair all the damage at their cost and replace the other ball joint that didnt fail as well. So does this mean that I wont be so lucky to survive another crash in another 120,000 km or will there be a new maintenance program to replace these at a certain amount of km use.
If you look at the web link of the article, I expect another major recall. You should be able to click it, if not I can email you the article.
Would you want it to have been your wife driving with kids in the vehicle? Act Now.
My KM is 120,000 which is the same as the average milage of the 142 tundras (at that time) which had experienced suspension failures. Let me tell you from personal experience what happens. The ball joint shears off without warning and you lose a wheel. Result in my case, a crash. Coud have been much worse...think about a high speed crash like this on the congested commuter highway where you have a complete loss and no steering control. The Service manager I took it into called me back and said Toyota Canada was going to repair all the damage at their cost and replace the other ball joint that didnt fail as well. So does this mean that I wont be so lucky to survive another crash in another 120,000 km or will there be a new maintenance program to replace these at a certain amount of km use.
If you look at the web link of the article, I expect another major recall. You should be able to click it, if not I can email you the article.
Would you want it to have been your wife driving with kids in the vehicle? Act Now.
I went to my local dealer a couple days ago, he looked at his computer and told me me truck wasn't on the list. I told him that was a load of crap, because I saw my VIN number on the NHTSA list. He said Canadian trucks will probably be changed later than U.S.
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Mama's don't let your babies grow up to be Woodrow!
I went to my local dealer a couple days ago, he looked at his computer and told me me truck wasn't on the list. I told him that was a load of crap, because I saw my VIN number on the NHTSA list. He said Canadian trucks will probably be changed later than U.S.
I had the same experience...it is on the NHTSA list...Toyota Canada Customer service responded by saying:
Dear Mr. Davitsky:
Thank you for your most recent correspondence.
We would like to take this opportunity to advise you that the "National Highway Traffic Safety Administration (NHTSA)" is an American organization and thus the information provided by this organization pertains only to US specification vehicles. We have verified the Vehicle Identification Number (VIN) that you provided and can assure you that, currently, there are no outstanding recalls or campaigns. Should a situation arise where your vehicle is subject to a recall or campaign you will be notified directly by mail. If you have any further inquiries, we suggest speaking with the Service Manager at your local Toyota Dealership, as they would be in the best position to provide any technical information that you may require.
Thank you once again for taking the time to write.
Sincerely,
Alison Webb
Toyota Canada Inc.
I am going to fight with them for a while on this...
I had the same experience...it is on the NHTSA list...Toyota Canada Customer service responded by saying:
Dear Mr. Davitsky:
Thank you for your most recent correspondence.
We would like to take this opportunity to advise you that the "National Highway Traffic Safety Administration (NHTSA)" is an American organization and thus the information provided by this organization pertains only to US specification vehicles. We have verified the Vehicle Identification Number (VIN) that you provided and can assure you that, currently, there are no outstanding recalls or campaigns. Should a situation arise where your vehicle is subject to a recall or campaign you will be notified directly by mail. If you have any further inquiries, we suggest speaking with the Service Manager at your local Toyota Dealership, as they would be in the best position to provide any technical information that you may require.
Thank you once again for taking the time to write.
Sincerely,
Alison Webb Toyota Canada Inc.
I am going to fight with them for a while on this...
So anything new developed?
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Mama's don't let your babies grow up to be Woodrow!
Appearently my case is escalated...here is the email below. I will wait a few weeks and if there is nothing back I will start pestering again...
Dear Mr. Davitsky:
Thank you for your most recent correspondence.
Your file, bearing case number XXXXXX , is being sent to our Review team and pending the outcome of our review with your dealership, you may expect a call back from a member of our Review Team .
We would like to thank you again for taking the time to write.
Appearently my case is escalated...here is the email below. I will wait a few weeks and if there is nothing back I will start pestering again...
Dear Mr. Davitsky:
Thank you for your most recent correspondence.
Your file, bearing case number XXXXXX , is being sent to our Review team and pending the outcome of our review with your dealership, you may expect a call back from a member of our Review Team .
We would like to thank you again for taking the time to write.
Sincerely,
Alison Webb Toyota Canada Inc.
Squeaky wheel gets the grease.
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Mama's don't let your babies grow up to be Woodrow!
Someone from Toyota Canada called me up at home on my complaint. She really didnt sound like she had much additional detail on the Canadian Campaign. She tried to tell me my VIN mentioned in the US recall was for the US...I said, OK come on...a VIN is a VIN regardless of whether it is Canada or the US...and that all Tundra's to my knowledge were manufactured on the same line in Indiana. She didn't resist much and agreed to call my dealer to authorize the replacement.
I got a call from the dealer the next day saying that my vehicle was indeed affected and that the reason I hadn't been notified was because it was a staggered recall so it would take some time. He further continued to say that I was welcome to call them back and schedule a replacement at my convenience for the recall.
Someone from Toyota Canada called me up at home on my complaint. She really didnt sound like she had much additional detail on the Canadian Campaign. She tried to tell me my VIN mentioned in the US recall was for the US...I said, OK come on...a VIN is a VIN regardless of whether it is Canada or the US...and that all Tundra's to my knowledge were manufactured on the same line in Indiana. She didn't resist much and agreed to call my dealer to authorize the replacement.
I got a call from the dealer the next day saying that my vehicle was indeed affected and that the reason I hadn't been notified was because it was a staggered recall so it would take some time. He further continued to say that I was welcome to call them back and schedule a replacement at my convenience for the recall.
A staggered recall? Sounds like something a drunk does.
WTF is up with Toyota?
So when are you getting it done?
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Mama's don't let your babies grow up to be Woodrow!
Ball Joint Campaign - Canadian Version
Called Guelph Toyota yesterday and Dell Mohamad from the service department (is you can call it that) said he called Toyota and he or they say the recall is in the US only. So I called Heffner Toyota in Kitchener and they said Drive it till your notified. 
Re: Ball Joint Campaign - Canadian Version
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