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DetailingGeneral discussion forum for detailing your vehicle.
This is a discussion thread titled "Turtle Wax F21 Protectant", within the Detailing forum, part of the Technical & Vehicle Assistance Forums category.
Purchased my truck In March. Since summer was coming over the weeks I applied three or four light coats using a colth to my dash, faceplates, plastic arm rests.........and then buffed it out
Friday was working a construction job, parked and the drivers window facing the west, It was hot and sunny. On the way home I noticed the plastic faceplate around the gauges and over to the vent was a hazy milky color. was unifom and not blotched.
I thought at first maybe it was the Turtle Wax F21 protectant and looked around the truck at the other areas I had applied it too. No problems. I thought what the hell. Maybe the sun just baked this area. But now as the area to the right of the guages was uniformly coarted as well with this dull haze. It's not a residue, it's a coat of something and that something has to be the protectant I used. But as I said I used very light coats.
Later that evening I went out with a cloth and water and tried to clean the area. No luck. I managed to start scrapping the hazy dull coat off with my fingernails and noticed it was turning into a black powder. I figured the color was leeching out and maybe this protectant was the culprit.
i managed to get the are cleaned except for the bottom portion of the faceplate and the area to the right of the guages...... I can;t even scrape that off.
Then last night noticed the vinyl like texture at the end of the dash was peeling too and revealing the shiny plastic beneath. I had no applied the protectant to this area.
Called Turtle Wax and they said try cloth and a water. no such luck this stuff is not coming off......... and what remains is not for sure.
Anyone have any problem with this Turtle Wax Super F21 protectant or discoloration of the dash. every place else I used it was on like plastic and those areas appear to bne fine. And I applied 3-4 light coats over a month.
So al I can say is be careful if using this product. I was very surprised. Called TW and they said to call back Monday and they would do a damage report. Whatever that means or what resolution that will lead to. Will take the truck to Toyota and see wha tthey say. But it is strange I only have this problem in the one area.
F21 is one of the worst protectants on the market IMO, rightup there with Black Magic.
Stick with just good ole Armor All if you are buying from over the counter and you will be much better off.
Wrightsville Beach? About 30 years ago I went hang gliding off that big sand dune. love the place used to go camping in nags head all the time.
As for TW F21 protectant you are exactly correct as I have found out - the instrument panel on the drivers side is wasted. I got about 85% of the stuff off and the rest just will not come off. I got to the edge and then noticed on the sides the satin finish was coming off leaving the bare black plastic shining through.
The remainder is simply just "baked on and faded" apparently by the sun and isn't coming off. it may just wear off eventually I bought some McQuires interior cleaner.... tried that didn't touch it. Can not find Simple Green Pro around here... I even tried using the TW Protectant again lightly hoping it would losed itself up and then tried cleaning the area again..... but to no avail.
I am afraid the upper door panel on all four doors and the right hand side of the interior may do the same thing. I cleaned those areas as much as possible and hopefully most of this so called protectant is off.
Years ago I used something in a Mazda truck called ClearGuard. It was made by 3M I believe. I loved that stuff. Dust wouldn't even cling to the dash.
Saw some Armor All gel this morning almost got and tried that. but at this point I want to file a claim with Turtle Wax and see how far I can get. The dealer looks at this and I tell them what happened they are going to decline a repair for sure I know.
But why the other parts of the panel I applied this to didn't exhibit any problems I have no idea. I did nothing different in applying to this areas
One of those mysteries I guess, I am sick about it. Just put 2000 miles on the truck..... I installed the high end ZeeDee tube steps, TRD seat covers, snone deflector and got the heavy duty all weather mats. put in an audio jack, mps3 player and and was just gettign the truck to the precise point I wanted it. I twas looking good LOL!
I'll post up the experience I have with Turtle Wax. I think they may cooperate. This product they put out sure surprised me. It;s awful.
Post up pics of what you describe on here. I know that F21 is some terrible stuff, but I did not know it would do what you describe. From my dealings with CS at TW, they will cooperate if it was their product that did it.
Let us know how it goes!
Brandon
__________________ 2003 Toyota Tundra V8 4x4 AC Exterior: Trd Off-Road package, Trd Skid Plate, Borla Side Exit Exhaust, 30% Lumar tint, Enkei Deep Six 20's, 275/60/20 Cooper Zeon LTZ, Bilstein 5100's, Toytec add-a-leaf, Wilson 1000. Interior: Alpine 9851, CDT 6.5" components, Alpine MRP-F240, MRD-M300, eD SQ 10".
Post up pics of what you describe on here. I know that F21 is some terrible stuff, but I did not know it would do what you describe. From my dealings with CS at TW, they will cooperate if it was their product that did it.
Let us know how it goes!
Brandon
Raining now or I would go out and take some pics, The panel itself is black. The protectant apparently despite buffing after applciation just turned the panel dull and a slight whiteish haze (apparently from exposure to a good blast of sunlight last Friday)
I tried to wash the panel with a cloth and water, to no avail, so took my finger and started scratching the surace with my fingernail. This managed to remove a "skin" of the dried protectant On other areas it can not be removed or scrached off. What did come of wresulted in a black like powder. As I have never used anything else on the dash the culprit has to be the protectant. As I said the satin finish on the end of the dash is coming off. I scraped it with my fingernails.
Still I wonder why only on that side of the dash and not on the door panels along the window.
Don't know how CS at TW will proceed. They asked if I wanted to file a damage claim Firday but I told them i would try to remove the tuff with water. The area of the panel I cleaned looks to be ok, but the bottom of the -anel. the stuff will not come off and again at the end of the panel, the finish is ruined.
I imagine TW will want a photo or fill out some form or for me to take the truck to the dealer or something of that nature. Right now it is really not a big deal to replace that panel, but I am concerned allt he other places I applied this stuff will exhibit the same problem.
I'll let yo know what happens when I call them tomorrow.
I actually bought the new ICE paste and the liquid and used that on my truck and I actually love that stuff. So this was surprising to see this product do what it did.
Called TW Cus Service an they are supposed to call me back in 24 hrs. Meanwhile I went down to the truck and tried to clean and area with a soft cloth and some mild detergent at their suggestion only to notice the crud is spreading.
just ran over to the dealer and the Service Writer noticed the dash itself is discoloring along the edge where the cloth rubbed against it when I applied this stuff. The manufacturer of course won't cover this and gave me a statment that the damage is due to TW product application.
Looks like the entire dash and all the plastic panels in the dash along with the plastic panels on each of the trucks 4 doors will have to be replaced.
So I will have to do battle with TW. As long aqs areas are not showing symptoms I won;t push that, but I di want the instrument panel, the housing of the guages and the dash replaced.
Service writer told me these products do this from time to time but he hasn't seen any on the Tacoma as of yet until this morning. Said you can see that the sun did this and probably why hasn;t hit the other areas yet.
So I hope TW will resolve this. The dash is in the neighborhood of $700 and I imagine the instrument panel and labor isn;t too cheap either.
Post up pics of what you describe on here. I know that F21 is some terrible stuff, but I did not know it would do what you describe. From my dealings with CS at TW, they will cooperate if it was their product that did it.
Let us know how it goes!
Brandon
Received a call from Turtle Wax Customer Serivices Department. they are sending me a claims kit which consists of a bottle to pour a sampleof the product in and return to them.
Also they wanted me to get two estimates for the cost of repair
Toyota dealer wans $1426 and a body shop wants $1125 to replace the dashpad and instrument panels. Difference in cost is mostly labor but the parts the body shop cost slightly less than the deal alothough they are genuine Toyota parts. PArts are around $700 and labor around 600 (labor is too high for what is a 6 hour repair)
I would rather use the Toyota dealership as the truck is new and under warranty Any problems later and Toyota may not honor the warranty.
At any rate I am to mail the claim kit and esitmates back and Turtle Wax may send an adjuster out to survey the damage.
Purchased my truck In March. Since summer was coming over the weeks I applied three or four light coats using a colth to my dash, faceplates, plastic arm rests.........and then buffed it out
Friday was working a construction job, parked and the drivers window facing the west, It was hot and sunny. On the way home I noticed the plastic faceplate around the gauges and over to the vent was a hazy milky color. was unifom and not blotched.
I thought at first maybe it was the Turtle Wax F21 protectant and looked around the truck at the other areas I had applied it too. No problems. I thought what the hell. Maybe the sun just baked this area. But now as the area to the right of the guages was uniformly coarted as well with this dull haze. It's not a residue, it's a coat of something and that something has to be the protectant I used. But as I said I used very light coats.
Later that evening I went out with a cloth and water and tried to clean the area. No luck. I managed to start scrapping the hazy dull coat off with my fingernails and noticed it was turning into a black powder. I figured the color was leeching out and maybe this protectant was the culprit.
i managed to get the are cleaned except for the bottom portion of the faceplate and the area to the right of the guages...... I can;t even scrape that off.
Then last night noticed the vinyl like texture at the end of the dash was peeling too and revealing the shiny plastic beneath. I had no applied the protectant to this area.
Called Turtle Wax and they said try cloth and a water. no such luck this stuff is not coming off......... and what remains is not for sure.
Anyone have any problem with this Turtle Wax Super F21 protectant or discoloration of the dash. every place else I used it was on like plastic and those areas appear to bne fine. And I applied 3-4 light coats over a month.
So al I can say is be careful if using this product. I was very surprised. Called TW and they said to call back Monday and they would do a damage report. Whatever that means or what resolution that will lead to. Will take the truck to Toyota and see wha tthey say. But it is strange I only have this problem in the one area.
Donnie please tell me how this turned out for you! My dashboard is complettly ruined by the F21, used turtle wax F21 on my dash and now i cant remove it. there are dark shades and horrible spotting. I called turtle wax and the chemist in the R&D department told me to use 70% rubbing alcohol. I didn't work at all. I have tried soap and water prior but that didn't work either.
I wash and detail my car constantly at least once a week, and i thought i would try this F21. i hated the shine it left, now I've sent in a damage report to Turtle wax. with a sample of the F21. still waiting to hear whats going on. This problem would probably be ignored by most people, but I'm really depressed over it!!!! my car is my life, that might sound sad but its true!
How did you get it resolved, my estimate from toyota was $1700+. Did they send somebody over to see the damage?
Donnie please tell me how this turned out for you! My dashboard is complettly ruined by the F21, used turtle wax F21 on my dash and now i cant remove it. there are dark shades and horrible spotting. I called turtle wax and the chemist in the R&D department told me to use 70% rubbing alcohol. I didn't work at all. I have tried soap and water prior but that didn't work either.
I wash and detail my car constantly at least once a week, and i thought i would try this F21. i hated the shine it left, now I've sent in a damage report to Turtle wax. with a sample of the F21. still waiting to hear whats going on. This problem would probably be ignored by most people, but I'm really depressed over it!!!! my car is my life, that might sound sad but its true!
How did you get it resolved, my estimate from toyota was $1700+. Did they send somebody over to see the damage?
sorry about your car i know how you feel.
call and ask for customer service tell them you want to report damage from the product and want to file a claim. try emailing them from their website
hopefully you have the bottle with the product in it. Do not throw it away be prepared to provide info on where you bought the product if you have a receipt or a credit card receipt provide a copy to them.
Also go back to the store where you bought it and ask if anyone has come into the store and complained. My dash looked like oven cleaner had been applied. I suspect it was a mislabeled bottle of wheel cleaner. I dunno
I have found one other person in my area who had this same problem.
I had to have my dash and the panels and the instrument panel cluster cover replaced.
TW will send you a letter and you have to ship a sample of the product to them. the will also have an insurance adjuster call you and come out and look at the damage. he will generate an estimate. Go to Toyota and another shop and get estimates for the repairs. at least two, but I would get three for the heck of it. If your vehicle is under waranty demand it be repaired by toyota and not an outside shop. I found outside shops cheaper than toyota and used the same parts but since it was a brand new vehicle I opted for toyota to do it.
It took me about three or four months to resolve but finally they mailed me a release form and then a check. The adjuster went to the dealer and had the price reduced and the dealer accepted the check. Be sure to go to the dealer and verify they will do the repairs for the amount TW wants to settle for before you sign a release.
Don't be upset with them, be persistent but patient.
Since you sent product in you must have gotten a letter with a phone number on it call the number and talk to the representative listed on the letter. Ask them if there has been a determination as of yet with respect to your claim. From the time I sent in the sample until I was told they were paying the claim was about 2-3 weeks I guess. I posted the events in this thread.
I suspect they will honor the claim, but by now you should have been contacted by their insurance carrier who as I said will send out an adjuster.
Keep in mind the delay I had was due to the insurance company who moved rather slow and not with TW itself......
I have no complaint against TW they honored my claim. I jsut won;t use the F21 protectant again. I do use their Ice wax on my truck though I love it.
call and ask for customer service tell them you want to report damage from the product and want to file a claim. try emailing them from their website
hopefully you have the bottle with the product in it. Do not throw it away be prepared to provide info on where you bought the product if you have a receipt or a credit card receipt provide a copy to them.
Also go back to the store where you bought it and ask if anyone has come into the store and complained. My dash looked like oven cleaner had been applied. I suspect it was a mislabeled bottle of wheel cleaner. I dunno
I have found one other person in my area who had this same problem.
I had to have my dash and the panels and the instrument panel cluster cover replaced.
TW will send you a letter and you have to ship a sample of the product to them. the will also have an insurance adjuster call you and come out and look at the damage. he will generate an estimate. Go to Toyota and another shop and get estimates for the repairs. at least two, but I would get three for the heck of it. If your vehicle is under waranty demand it be repaired by toyota and not an outside shop. I found outside shops cheaper than toyota and used the same parts but since it was a brand new vehicle I opted for toyota to do it.
It took me about three or four months to resolve but finally they mailed me a release form and then a check. The adjuster went to the dealer and had the price reduced and the dealer accepted the check. Be sure to go to the dealer and verify they will do the repairs for the amount TW wants to settle for before you sign a release.
Don't be upset with them, be persistent but patient.
Since you sent product in you must have gotten a letter with a phone number on it call the number and talk to the representative listed on the letter. Ask them if there has been a determination as of yet with respect to your claim. From the time I sent in the sample until I was told they were paying the claim was about 2-3 weeks I guess. I posted the events in this thread.
I suspect they will honor the claim, but by now you should have been contacted by their insurance carrier who as I said will send out an adjuster.
Keep in mind the delay I had was due to the insurance company who moved rather slow and not with TW itself......
I have no complaint against TW they honored my claim. I jsut won;t use the F21 protectant again. I do use their Ice wax on my truck though I love it.
I talked with the lady in consumer affairs and she told me that she would get back to me either today or tomorrow at the "earliest" I just don't want this insurance dude to start playing games with me. i sent in an estimate from toyota. $1700+ with the damage report. And a sample of the F21 product. If i have to wait 3 to 4 months i will just freak out. my car might be a 99 but its mint mint. i even put a brand new engine in it for $6000.(long story my dumb girlfriend) Do you have any suggestions on how i can get TW to hurry the hell up. i cant even look at my dash anymore!!!
I talked with the lady in consumer affairs and she told me that she would get back to me either today or tomorrow at the "earliest" I just don't want this insurance dude to start playing games with me. i sent in an estimate from toyota. $1700+ with the damage report. And a sample of the F21 product. If i have to wait 3 to 4 months i will just freak out. my car might be a 99 but its mint mint. i even put a brand new engine in it for $6000.(long story my dumb girlfriend) Do you have any suggestions on how i can get TW to hurry the hell up. i cant even look at my dash anymore!!!
PS i love the ice too!!
Just be patient. I am sure they will handle it. The insurance company won;t play games with you , but they are a little slow, or were in my case. they will probably call you and take a recorded statement after the adjuster has been out.
I've used this stuff with no ill effects...just don't put it on your instrument panel glass..it will spot it up...armor all did the same thing in a diff. vehicle I had years ago. My dash and stuff is fine...just sprayed a light coat on my rag and wiped it down.
I've used this stuff with no ill effects...just don't put it on your instrument panel glass..it will spot it up...armor all did the same thing in a diff. vehicle I had years ago. My dash and stuff is fine...just sprayed a light coat on my rag and wiped it down.
Well apparently there was something wrong with the product I purchased last year. Either it was a mislabeld bottle or there was something wrong with the product. Their adjuster came out and looked at the dmage and agreed. I showed him the cloth I used, sent samples in and since this was a brand new truck and nothing had been applied previously they honored the claim. I called and asked TW about the sample and they simply told me they were paying the claim. Gave me no further information and I was happy with that as it was.
So I have no problem with TW. I just won't use that particular product agian.
Turtle Wax F21 Protectant
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