I purchased a Toyota 2009 Rav4 Limited on Nov 10, 2008 with the Toyota navigation system. When I came near my house, none of the streets east of the main highway (including my street) appeared on the navigation system. I could not even enter my home address. This is a college town with a population of about 50,000 and is about 200 years old. My particular neighborhood is over 15 years old and next to the university. By using the navigation arrows to move around on the screen, I was able to determine that an area roughly the shape of a triangle about 30 miles on each side was completely void of data. This includes half of another city that is larger than the one I live in, a fourth of a smaller city, and an entire Army base. All of this information is found on the navigation system in my Infiniti G35 and on my handheld Garmin. On November 11th I reported this problem to Bridgette at the Toyota Customer Experience number (800-331-4331). Toyota was able to reproduce my problem and agreed that the system was faulty and of no use to me. I was assured that they would call me back by the close of business the next day (Wednesday) with a resolution. After not receiving a call, I called back on Thursday and was told Bridgette would call be by close of business. This continued until Toyota finally called me on Wednesday November 19th. All that I had asked to resolve the problem was for Toyota to provide me at no cost the updates to the Toyota navigation system as they become available until my area is covered and purchase an aftermarket GPS system for me to use until it was corrected. Their only offer was a $250 credit for future Toyota parts and services!
I refused the offer and I'm starting an arbitration process.
Lessons learned:
1) The Toyota navigation system has some serious flaws. Even if the area where you live is covered, what areas that you may want to visit or travel through are not covered?
2) Even after admitting that the system does not work as expected (even older systems that I have used cover this area flawlessly), Toyota will not work with you to correct the problem So buyer beware!
The dealership (Moultrie Toyota) where I purchased my vehicle is trying to work with Toyota on my behalf. They have already agreed to reimburse me for the Garmin navigation unit and then try to get their money back from Toyota. I have no problems with the dealer. If this problem can be corrected so that I would be willing to buy another Toyota in the future I would definitely use Moultrie Toyota again.
So the town you live in hasn't been mapped by NAVTEQ or TeleAtlas - the map suppliers to Toyota. Obvisouly you live in a small town... even if it has a small college nearby or has been around for 200 years.
So what is the town name? Did you report the missing address to Toyota Customer Service? They defintely want the missing address in order to improve the map database.
I don't quite understand this either. Are you sure the map disc isn't bad. It may be missing some data, which is causing your problem.
As far as the unit being of no use to you...........I guess if you never travel away from home!
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05 Sequoia 4x4 Ltd. Phantom Grey Pearl, Weld 20" wheels on Toyo tires, MagnaFlow cat-back, Amsoil fluids, custom 15" overhead DVD system, Eclipse NAV system w/camera, Sirius tuner. Hybrid Audio Technologies drivers and DLS coaxials, TRU B-2110 and H-1 amps, 13" eD sub, iPod hookup. SilverStar Ultra lamps.
That is so interesting, because it worked for me all the way to alaska (even canada was covered 95%)
It's toyota what do u expect lol...Seriously folks Toyota doesn't do the mapping just has some outdated audi and navigation system. I would expect some areas to be covered and others Not. Please remember not all areas are corvered use judgement in all Navigation systems. I was looking over my aunt's 05 Avalon Limited and hers is missing some areas too but she didnt update her firmware. Toyota disk are done quatualy and I usually suggest 2 to 3 year's to update. Updates on mine were done recently because i too like to have current information on file.
ps whichever mod got raid of my original post think again when did opinions or viewpoint get edited jeez how lame,,
Last edited by Tundrav8yamaha; 12-06-2008 at 08:10 PM.
I had to put my gps on 300 ft to get the side streets in my town, it works fine that way. 700 plus does not show "side" streets, I have a 2008 TRD Tundra crewmax lmtd with S.C. and TRD exhaust. Love it. Trying to find out how to get GPS updates
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2008 Tundra Crewmax Limited. Nav,, TRD Off Road option, Moon roof., all options except DVD *I don't ride in back * added wind deflector, window vents ,side steps, TRD Supercharger. TRD Dual Exhaust. .... my 07 Z06 sits in garage
Toyota Navigation System
Linear Mode
