Highlander option different than window sticker ?

[TOYTOY]

We purchased a 04 Highlander 4 door 4x2 v6 with the following package codes listed on the window sticker. FE, RL, SR, TO, AG, CQ, HE, CF.
My concern is the HE prefered pkg. The item of concern is the sunvisor w/mirror thats listed on my window sticker. The HE pkg should have the illuminated vanity mirrors according to edmunds, Kelly, and the Highlander 12 page brochure listed under available packages. The MSRP reflects this with the listed amount of $635. When we asked why we don't have the correct mirrors we were told. We'll check into it, because to add it now it's about $500. Well they did check into it and here are their findings.

1. It was a prefered package to the dealer and the window sticker, all though it list the HE pkg it does say (Sunvisor w/Mirror) and thats's what you have, and we have seen this before with other Toyota models. We can also show you other Highlanders with this option code with the same unlit vanity mirrors.

2. Toyota may have made a mid production change to lesson the cost and they tell you in the brochure that information is subject to change without notice.

All I can tell you is that when I told them it didn't have lit vanity mirrors they were in it checking it out and scratching their heads. It looked to me as if it was the first time they had seen this, including the owner. Anyone else have a similar situation and do you think I have any recourse?

TOYTOY

[nhparrot]

Originally Posted by TOYTOY

We purchased a 04 Highlander 4 door 4x2 v6 with the following package codes listed on the window sticker. FE, RL, SR, TO, AG, CQ, HE, CF.
My concern is the HE prefered pkg. The item of concern is the sunvisor w/mirror thats listed on my window sticker. The HE pkg should have the illuminated vanity mirrors according to edmunds, Kelly, and the Highlander 12 page brochure listed under available packages. The MSRP reflects this with the listed amount of $635. When we asked why we don't have the correct mirrors we were told. We'll check into it, because to add it now it's about $500. Well they did check into it and here are their findings.

1. It was a prefered package to the dealer and the window sticker, all though it list the HE pkg it does say (Sunvisor w/Mirror) and thats's what you have, and we have seen this before with other Toyota models. We can also show you other Highlanders with this option code with the same unlit vanity mirrors.

2. Toyota may have made a mid production change to lesson the cost and they tell you in the brochure that information is subject to change without notice.

All I can tell you is that when I told them it didn't have lit vanity mirrors they were in it checking it out and scratching their heads. It looked to me as if it was the first time they had seen this, including the owner. Anyone else have a similar situation and do you think I have any recourse?

TOYTOY

Check with Toyota Motor Sales

[offroadn]

My '04 also has the preferred package, but it seems like the way I got the lit vanity mirrors was with the side curtain airbag option.

[LX302]

I've been researching a Highlander for a month now. Still undecided on the Highlander or the New 2005 Double Cab Tacoma. Still waiting.

I looked into your problem and found on the www.toyota.com, that indeed the HE-Preferred Package: Does include the 8way power seat, Homelink Garage Door opener, Sunvisor w/illuminated mirrors and immobilizer.

But I found a great site www.carsdirect.com to get a decent online price of a certain vehicle. Very similar setup to edmunds and Kelly, but I think a little better in terms to accuracy, and up to date info, as well as rebate and incentives info.

If you search on the Highlander at carsdirect and click on the HE package, the sunvisor w/illuminated mirrors does not show up. Price is the same as well. The prices listed are invoice prices, so don't get confused. $625 MSRP vs $508 Invoice.

Offroadn was correct in saying that the "sunvisor w/illuminated mirrors" option was added to GY: Driver & Passanger side curtain air bag. $680-$583.

So you didn't get ripped off, just Toyota moved the option to another package and didn't get a chance to change the paperwork. Like Nhparrot mentioned in his post. "Subject to change"
Sorry.