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Pricing and DealersDiscussions that are specific to vehicle pricing, preferred dealer pricing, current incentives, rebates, and experiences.
This is a discussion thread titled "Preference vs ordering", within the Pricing and Dealers forum, part of the Marketplace Forums category.
Alright guys I need someone to explain this to me. I went to my local dealership to try to find or order the exact truck that I want. Crewmax limited 4wd black with offroad nav sonar and remote start.
The fleet/inventory guy tried to preference one out in the computer and he said that we would not know if it worked out for a couple of days.
1st off, what is preferencing a truck.
2nd, he said that if this did not work out that he could try to place an order but it would be about 8 months from the day the order was placed to the day that the truck was delivered to the deleaship. Is this right? I don't believe that it is but maybe you guys know something different. He originally said that Toyota was not accepting orders for the Tundra and then told me it would be 8 months.
Someone please explain this. Am I getting jerked around or is this guy for real?
You are getting jerked around. I hope you had him use some KY so he doesn't cause blisters.
I ordered my truck with specific features that are not standard build for my region on April 21st. I am expecting delivery and day now. I was told as much as 8 weeks...not months.
That guy is trying to sell what he has on the lot. Not being honest should be enough to chase you to a different dealer and quickly.
It is a little of both. I believe "preferencing" is used as a substitute for "custom order" or the like. In any case, Toyota said that they would start accepting custom orders in June, so that shouldn't be an issue.
You're definitely getting jerked around on the 8 month timeline... not only will the 08's be around by then, but he is obviously trying to get you to get something in stock. You do have some options though... you can look through inventory and get it from another dealer, or you can order from another dealer as you see fit. If you wait a few days, it shouldn't be an issue to order it as you want it. Toyota is understanding the need for this and is providing for this to a limited extent. You'll have to be a little flexible on exactly what you want, but you can pretty much get it...
Im also attempting to get a very similar truck (BlkCrewmax Limited 5.7 4X4 with NAV AND TRD with grafite leater). The issue is that Toyota, for some reason, doesnt make the Limited trucks with the Limited with TRD and NAV in mass production, so it has to be special order. My dealer (Roseville Toyota in CA) checked nationally and was able to locate only 3 with such a package nationally, and it was only in white or silver.
Because of the aforementioned, the dealer put in a special order for me at the begining of May. A few days later it was rejected stating that Toyota is not building trucks with that configuration. A few days after that, the dealer called me again saying that the order was now put in "recycle" mode. According to the dealer, that means they might build it. A few days after that, the dealer called me and said it was put in "special order" mode. I was told that means that they will build it now under a special order. I have the order in for the aforementioned configuration but we have not heard back from Toyota in two weeks. The dealer says we are waiting on confirmation build acknowledgement stating that the dealer will build it. He says we should know by next Friday one way or the other. Ill be sure to post if the order is accepted.
As to your first question regarding preference, i can only speculate that that means the dealer is searching other dealerships for that truck already manufactured. Just a guess.
As a side note, the salesman at Roseville Toyota, Tu Lee (pronounced Two Lee), has been extremley helpfull and follows up very thouroughly. Hope the info above is of some help.
I have had a similar experience. Requested a 4x4 CrewMax 5.7 SR5 with bucket seats, nav, moonroof, sonar, and a couple of others. More than one dealer told me that this configuration is not being manufactured for SR5 and would have to be a special order which they say takes 4-6 months. I was told that if I go with Ltd it would take less time. I decided to just place the order and wait, which I did last week.
The way it was explained to me is that the dealer requests this special order (because they couldn't find anything close to my configuration to request a change order/preference order) from the factory and then only on the 15th of the month the factory receives orders. Two weeks later or towards the end of the month the factory notifies the dealer that the order has been accepted. Then some unknown ammount of time later they notify the dealer of an estimated build date. The entire process will supposedly take at least 4 months and since I ordered last week (after May 15) my order won't even be received by factory until June 15 and won't hear anything back until late June. I specifically asked the dealer whether there is a chance that the factory may reply late June and say the order is not accepted or that they won't build that configuration and he said that since my combination of options are configurable on the website, it is guaranteed that they will accept the order. It just takes a hell of a long time and he actually wrote on my work order: "order will take 4 to 6 months."
Anyone, please feel free to add to or correct my understanding as I am curious if my dealer told me correctly. I hear so many different things...
Seems kind of pointless to wait for 6 months for a brand new 07 when the 08's will be out. Can you tell them that if you wait to make it an 08?
I brought this up to a couple of dealers, that waiting so long seems crazy since the 08's would be out soon after. The managers at these dealers are saying (speculating?) that the 08's will not be out until late Q1 2008 or maybe into Q2 since the 2007 release occurred much later (CrewMax much much later) than normal Toyota releases.
Not to mention that if I waited to get a 2008 I would probably have to special order that as well...
That the 08's are coming out that late is so much BS. Some salesman on this forum has said that it is only possible to build 07's until something like October. Why on earth would they put themselves on a schedule to not have each years model till the Spring. That would be ridiculous. People want an 08 in the Winter. That's one of the only things that gets people buying new cars and trucks in the Winter. The combination of bad weather and the Christmas season makes car sales suck at that time.
__________________
2007 5.7 CrewMax Limited 2WD; Pyrite Mica/ Red Rock Leather
20" Alloy | Nav-JBL | Moonroof | Sonar | Cold Kit | Daytime Running Lights | BedRug | ConsoleVault | SoftTopper | TRD sway bar | Weatherguard Tool Box
NAV Mods: Speed Pulse Generator | AUX video input
Buy your truck outside of the Gulf States Toyota monopoly if you don't want to compromise.
That the 08's are coming out that late is so much BS. Some salesman on this forum has said that it is only possible to build 07's until something like October. Why on earth would they put themselves on a schedule to not have each years model till the Spring. That would be ridiculous. People want an 08 in the Winter. That's one of the only things that gets people buying new cars and trucks in the Winter. The combination of bad weather and the Christmas season makes car sales suck at that time.
One manager I talked to said that Toyota will want the 2007 Tundra on the market for at least 1 year, hence February 2008. Plus at the rate they are selling it appears Toyota will need all twelve months in order to meet their 200,000 tundra goal. I read in another thread that they have sold approx. 56,000 to date.
I brought this up to a couple of dealers, that waiting so long seems crazy since the 08's would be out soon after. The managers at these dealers are saying (speculating?) that the 08's will not be out until late Q1 2008 or maybe into Q2 since the 2007 release occurred much later (CrewMax much much later) than normal Toyota releases.
Not to mention that if I waited to get a 2008 I would probably have to special order that as well...
I would think there has to be a "factory ordered" option for an 08 to where yours is on some list when the 08's are produced to where it wouldn't take 6 months but maybe just a couple months to produce. Skip the dealers and call Toyota and see what they say.
I have had a similar experience. Requested a 4x4 CrewMax 5.7 SR5 with bucket seats, nav, moonroof, sonar, and a couple of others. More than one dealer told me that this configuration is not being manufactured for SR5 and would have to be a special order which they say takes 4-6 months. I was told that if I go with Ltd it would take less time. I decided to just place the order and wait, which I did last week.
The way it was explained to me is that the dealer requests this special order (because they couldn't find anything close to my configuration to request a change order/preference order) from the factory and then only on the 15th of the month the factory receives orders. Two weeks later or towards the end of the month the factory notifies the dealer that the order has been accepted. Then some unknown ammount of time later they notify the dealer of an estimated build date. The entire process will supposedly take at least 4 months and since I ordered last week (after May 15) my order won't even be received by factory until June 15 and won't hear anything back until late June. I specifically asked the dealer whether there is a chance that the factory may reply late June and say the order is not accepted or that they won't build that configuration and he said that since my combination of options are configurable on the website, it is guaranteed that they will accept the order. It just takes a hell of a long time and he actually wrote on my work order: "order will take 4 to 6 months."
Anyone, please feel free to add to or correct my understanding as I am curious if my dealer told me correctly. I hear so many different things...
The way you have described the process is exactly what was described to me here in NorCal.
Just got off of the phone with Toyota Customer Service 1-800-331-4331. I called trying to get someone to explain all of this to me. I was told that there is no such thing as an order being placed for a Tundra. You cannot walk in and order a Tundra with exactly what you want on it and have that truck made for you.
The only thing that you can do is have a dealer enter the preferences you want on your Tundra. When and IF Toyota makes the exact truck you have requested, the dealer will be notified that there has been a match and will at that time have the option to get that truck. It is basically luck of the draw, if toyota makes a truck that matches what you order you are in business. If not, you can either buy a truck that is not exactly what you want, not buy at all, or head down the road to the closest GM dealership, place an order for your exact truck, and have that truck delivered in 6-8 weeks.
I have never had this much trouble trying to give a company $45,000 in my entire life.
Preference vs ordering
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