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Old 06-05-2009, 01:38 AM
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I'm just curious if people have had bad experiences like me with a their dealerships.

1. Toyota of Escondido - Sales guys were great, but all of my problems with Service.

Last edited by mikeq; 06-05-2009 at 02:24 AM.
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Old 06-05-2009, 01:48 AM
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Oh yeah...see this post:
Toyota Service Dept

to be fair...another valued member of our forum has stated that he's only ever gotten top notch service from this same dealerships service dept...guess I've had a string of bad experiences.
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Old 06-05-2009, 07:40 AM
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Capital Toyota in Chattanooga, TN
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Old 06-05-2009, 02:36 PM
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Leesburg Toyota, Virginia
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Old 06-05-2009, 06:40 PM
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Quote:
Originally Posted by mikeq View Post
I'm just curious if people have had bad experiences like me with a their dealerships.

1. Toyota of Escondido - Sales guys were great, but all of my problems with Service.
Definitely. The service department at the dealer I bought my Venza from refused to honor the part of the deal that included installing the BluLogic, so I ended up taking it to my Tundra dealer.

My Venza dealer also gave up fixing part of the dash (on the Venza) that is out of alignment. Took that one to the Tundra dealer, and they couldn't fix it either. BUT, the Tundra dealer was willing to work on it and we currently have an unresolved case with Toyota. I have seen at least one other new Venza with the same dash problem. Might be awhile, but I am sure a fix will be forthcoming. That's the chance you take with a new model.

My gripe is not about fixing what even Toyota doesn't have a fix for yet. My complaint is that one dealer refuses to honor commitments from their sales dept and refuses to try to fix obvious defects. Guess which dealer will be getting all my business? The Tundra dealer, which is listed in "My Garage." PM if you are local and want to know who my Venza dealer is so you can avoid their service dept too. BTW, I am very happy with the sales side of the Venza dealer, but their service sucks.
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Last edited by DanielAcosta; 06-05-2009 at 06:42 PM.
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