Poor Treatment From Toyota Customer Care?

[mypineprius]

Well actually NO I just do not believe Toyota Customer Care? Really Cares At All!
Here is a quote from a customer care? supervisor about my Continuing Input Problems with my 2008 Prius Touring Factory Navigation System 2/6/08

"Good Day Robert This is Juleesa Cabrera From Toyota Customer Care in Torrance calling.
We are well aware that you are experiencing continuous problems with your factory navigation system in as much as you cannot input your home street address. Plus I understand that you are also unable to access turn by turn navigation to or from destinations or back to your homehome.
Toyota does not presently, nor do we expect to have at any time soon,
any solution to this.
You will need to PURCHASE update discs from the manufacturer when they come available.
Toyota WILL NOT Supply you with any update discs FREE as they are considered 'customer pay items'."
She goes on to say, "We have contacted the manufacturer and learned that because your home is located in a 'rural area' it is more as likely NOT mapped accurately this version. Again, as updated discs become available you will need to purchase them from Toyota."

Well I have news for you Toyota. This subdivision has been here for 15 years, the streets were all mapped and platted at the time of it's inception. County Road Maps as well as the Telephone Book Maps BOTH SHOW MY STREET. This is a Brand New Toyota Factory Navigation System with the NEW 7.1 Navteq Disc.
This System Should Have NO PROBLEM WITH HOME ADDRESS INPUT!

So, according to Toyota Customer Care? If you are having difficulties and problems with your Factory Navigation System, well that's too bad for you. They Are Not Going To Help!
We paid for an expensive Navigation System that cannot even find home street addresses, nor give you turn by turn navigation to or from anywhere?

I believe if we would all band together, contact Toyota Corporate 1-800-331-4331 and send written complaints to them at the; Toyota Customer Care Dept WC10 19001 South Western Avenue, Torrance,CA. 90501. direct complaints to both the Supervisor of Customer Care, Ms. Lorraine Smelcer, and Toyota USA President Mr. Jim Lentz. Then also send written complaints to; ConsumerAffairs.Com: Knowledge is Power! Consumer news, reviews, complaints, resources, safety recalls as well as sending an email to; hotline@consumer-action.org to DEMAND Toyota Resolve These Factory Navigation System Input Problems.

Just so all you folks out there know, 70 other people that I found so far, are complaining about continuing Problems and Difficulties with Toyota Factory Navigation Systems. Want to take a look? Just 2 websites are:
http://www.greenhybrid.com/discuss/f...ory-nav-15220/ after you read those 6 pages of complaints, go to
http://priuschat.com/forums/audio-el...tml#post556155 for 6 more!
We all paid BIG to have these Navigation Systems and they sure should work properly!

As a Sidenote about this; My wife was at Office Depot and input our home address into a cheap Tom Tom, and a Magellon Aftermarket Navigation System. Both systems accepted input of our home address and gave my wife exact turn by turn navigation directly back to our home. Moral of this story obviously is; SAVE YOUR MONEY, BUY AFTERMARKET NAV. SYSTEMS!

If one cannot utilize the system input of home street address, you are also unable to utilize turn by turn navigation features. Those are two of the most important reasons I paid dearly for to have the so called wonderful "Genuine Toyota Factory Navigation System".
This Navigation System is veritibly USELESS in it's present state.
Toyota Needs To Hear This From All Of Us With Complaints!
My question back to Toyota is; Why am I being penalized for YOUR SYSTEMS PROBLEMS and INACCURACIES?
If the information on these discs is NOT ACCURATE, Toyota Needs to Find A Better Disc Manufacturer. Or, at the very least supply update discs to us!
Either I get update discs FREE or I want a refund on the Faulty Nav. System, as it cannot resolve these problems by itself!

[SFTundraMan]

I live in a pretty new area, my cheap garmin gets me right to my house while the nav in the 350z i borrowed from work shows me driving in the middle of a field. So it is not just Toyota

sucks though

[tundradg]

While navigation systems are typically a few years behind, I wouldn't expect them to be 15 years behind! Massachusetts (where I live) and most of the New England area are pretty well mapped out, so I don't have that problem...but I understand the frustration! And if you have the 7.1, isn't that the newest version on the market? You're driving a 2008 Prius, so if you bought an "updated" version, you'd be buying the SAME version that's in your car. Now, mine on the other hand is 7.0, I have a 2007 Tundra...There were not enough local updates for me to even justify thinking about buying the update...I know it's no help at all, but I'm sorry that Toyota is not taking care of it's customers as well as it should be...

[Dianne]

The mapping DVDs / CDs that are provided to Toyota are sometimes behind, especially in areas where they is a lot of growth. I usually tell folks to make their home a marked point and other areas they go to a marked point and then make them a "my place". It solves a lot of grief. Nothing's perfect.

[NH]

Once in a while my sales person will call to see how I am doing but whenever I call him with a question he never gets back to me. They don't seem to have a phone system that leaves messages at his desk.......... DUH!

Also, I was stuck in my driveway the other day because the Truck would not move. I called to see if they could walk me through changing the gears/4WD etc and no one ever called back.

However I keep getting these cards with the admonition that my truck is 'due for service now' and that I'd better bring it in...

There is a list of mileage markers on the card but no time frames.

How can I contact these people short of driving over there if they won't answer my calls? What is the purpose of these cards I am getting?