Kern Toyota in Winchester, VA sure popped my bubble today regarding my now funky acting ($640) JBL premium stereo option. I have the same display issues as noted time and again in here and on another forum. I went to the dealer with the Radio Display Malfunction TSB in hand but the Service Manager simply dug her heals in and said they would have to determine if the radio was malfunctioning and she could not just take my word for it. She acted as though she had never heard of the issue before and looked up the TSB on her computer, as if I had somehow obtained a counterfeit copy.
Long story short ... my (now
"X") dealer would only make good on the JBL if
they determined it to be necessary and those of us with the display problem know that it is very sporadic as to when the LCD screen goes wacko. Fat chance it would actually happen during the brief scheduled appointment in the dealer's hands. Some have suggested that I photograph the radio when this happens but at 65MPH on I-81 ... maybe not. There are many times when my display simply goes blank and a photograph of that would mean nothing.
To those of you who are having the display problem, I wish you the best of luck at your dealership since mine seems to really suck

over this issue!