I have a 2006 Sienna with 47000 miles and the door is not working. The dealer said it'll cost approximately $2000 to replace the motor and cable unit. I called Toyota's 800 number and they opened a claim number to pretend to help. Intially they said I'll be contact by Toyota within 3 days for the decision, but it took 10 days to get a NO answer.
I tried to get the contact info for the District manager who would make the decision, but they said only the local Toyota dealer can talk to him and advised me to talk to the local "Customer Relations Manager". Lol......that's just a fancy title of the service manager and warrantee administrator at the local dealership.
I was never able to even talk with the service manager directly. His attitude was don't call us, we'll call you! I got 1 status update and the final answer from the receptionist, after I called them.
While researching this issue on the internet I only found 1 person, Maria2, on this thread who said she was able to get Toyota to split the cost since "she has a good history with Toyota"
Since 1997, all my cars were NEW Toyotas; 1997 4runner, 2006 Sienna, 2008 4runner, 2009 Lexus. I still own 3 Toyota products. I don't know what qualifies as a "good history".
I would recommend you go to the NHTSA website listed above and file an anonymous complaint. This is the only way to get Toyota to address this safety/reliability issue.
I wish you luck......
This is my second Toyota in a row with quality issues. The first was a '97 4runner which leaked coolant into the transmission through the transmission cooler. This had over 100k miles so I considered it wear and tear.
They built ther reputation on service, quality and reliability but it's only a perception now. Oh what a feeling! Now their new slogan is "Your safety is what drives us". Ha! If I can't open the door so my 4 and 6 yr old children can get out in an emergency, without paying $2000 for their obvious defect, isn't that a big safety issue?
After this experience with Toyota I WILL NEVER BUY ANOTHER TOYOTA AGAIN and convience others to do the same.