I am having some trouble with my new Tundra's factory bluetooth and wanted to see if anyone is experiencing similar issues.

The basic symptom is that other people cannot hear me at all when I am speaking. I can hear them fine (and I have no issues playing music from my phones over the bluetooth connection).

The problem is intermittent which per Murphy's Law implies that the service department cannot reproduce it.

I have tried the obvious things like resetting the bluetooth system in the truck, re-pairing the phone, etc.

This problem is not related to just my phone (Samsung Galaxy S II), either. It also happened with my wife's phone (Apple iPhone 4) during a recent road trip.

It also does not appear to be related to cellular coverage. If we switch the phone to handset or to use the phone's speakerphone, the person on the other end of the call can hear me immediately (and if I switch back to bluetooth, the problem returns immediately).

I have found that "door knocking" next to the area of the microphone will sometimes fix the problem temporarily. This seems to point to a loose connection of some sort.

As I mentioned, I have asked my service dept. to fix this and they could not reproduce it. Frustratingly, I have explained all of the above to my service dept. manager and all he can offer is:
- maybe the problem is with your phone
- the speakers seem to be working fine (argh!)
- maybe you have poor network coverage
- etc.

Thanks, Shane

Try the mic connection, could be lose

The secret at Toyota (before you buy) is that their OEM bluetooth capability sucks.....and bad. Had it in my 2011 Tundra 4.3L. I called Toyota corporate to complain several times. Once I called using bluetooth and the person said they couldn't understand me. I took my phone off of bluetooth and said.."that's the reason I'm calling". I'm surprised the service team didn't admit it.

Upgraded to a 5.7L 2012 and didn't want the Bluetooth.

I now use a Motorola Roadster...totally handsfree. Voice dialing, voice answering, etc. Mics work well....no one complains. Clips on visor...out of the way. Had it in my 2011....moved it right to my 2012.

I've had no issues at all with my bluetooth connection in my 2010 Tundra. Most friends I talk to are surprised that I am not driving with my ear to the phone. Sounds like yours is a lose connection at the mic to me too as mentioned by mob210 above. Have you tried a different service department? It is amazing how bad some dealership service departments are and how good others are. You just need one willing to believe you and remove the pannel and look at the mic connection. I've been to three different service departments for regular service and my son to 4-different service departments for some issues. Some he likes and some I like and some we can't agree on because of the way we were each treated. Differently.