Good experience for Truxedo warrantee replacement
Wanted to share my experience with Truxedo customer service. I bought my LoPro right after I got my 05 DC, almost exactly 4 years ago. The inner row of stitching for the side velcro gave up the ghost on both sides. It rests right at the inflection point between the flat cover and the slanted sides, and I think takes the hit whenever I'm pushing snow and ice off. In the four years since I bought the cover, I had forgotten all about any warrantee. However, when I checked their website for contact info, I was reminded that it came with a lifetime warrantee. I called them and talked to Kellie in customer service. All she asked me to do was email pics of the failure for them to verify. Didn't even need to send them the dead cover. They had a replacement canvas on the way to me within a couple of days, took care of shipping and all. It only took maybe 1/2 hour to pull the only one off and stick the new one on. I gotta give them 2 thumbs up for a no hassle experience.
Thanks Kellie and Truxedo!
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JohnE
S/V Naked Turtle III, 1972 Ericson 27
2005 Tundra D/C
1981 Suzuki GS650G (and a spare for g/l)
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Re: Good experience for Truxedo warrantee replacement
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