OK, just got back from the dealership and met with the Rep. To say the least I am not very happy. In the end I got Toyota to replace the bumpers, but not without a fight. The rep tried to tell me that living in Colorado we have to live with the mag-chloride and that I must not let it sit on my truck more than a day.
And that a car-wash will not get it off and I have to wash it by hand.
He told me that there are nicks in the bumpers where the rust spots are and are more than likely from rocks hitting the bumpers. He said that this is not covered by warranty and is considered environmental.
At this point I was starting to get upset and told him that neither of my previous two Toyotas ever had this issue and they have been through much more abuse. He said he could not state if the new Tundra had thinner plating or what, but basically this is what I should expect for living in Colorado. I told him I was a big proponent of Toyota, but that if this is what I have to expect, then I will never buy another Toyota and get rid of this one. He then kind of huffed and puffed a little and told me that he could replace the front bumper under good faith this one time only and not under warranty. I asked him if he knew about anyone else having this issue and he did say yes but it was different circumstances and not like mine. I could really tell he did not want to replace my bumpers and he thought he was done when I asked him about the rear. He really him-hawed around and said that I should get a polish and just clean it up real good. I said, but there is rust just like the front and it will come back too. He then him-hawed some more and then said he would replace the rear as well. He told the service manager to order them up and he had to leave for his next appointment. I mean, I am glad I got them to replace them, but I don't appreciate the attitude I was given and him acting like he is doing me a big favor, because this is really my fault. And if I wouldn't of fought back a little, they would of probably not replaced them. I will say that I have always liked Toyota and they have treated me well in the past, but this whole experience has left a severely bad taste in my mouth. This is not what I would of expected...
Steve
Re: Rust already front and rear bumper
Re: Rust already front and rear bumper
2000 Toyota Tundra SR5 Access Cab 4x4 Black
Linear Mode
