I had Jiffy Lube change my oil as I often have it done. I drove for 2 days totaling almost 200 miles when I noticed engine noise. I checked the oil - there was none! I added 4 quarts to get to the bottom dot on the dipstick. Engine noise stopped. No leaks.
2003 Tundra 4WD 78000 miles.
How do I assess the engine damage? Check the oil? Rebuild the engine?
Thanks!
Have you contacted Jiffy Lube about it?? That should be your first stop! Try to get them to warranty the motor then drive it like you stole it.
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I had Jiffy Lube change my oil as I often have it done. I drove for 2 days totaling almost 200 miles when I noticed engine noise. I checked the oil - there was none! I added 4 quarts to get to the bottom dot on the dipstick. Engine noise stopped. No leaks.
2003 Tundra 4WD 78000 miles.
How do I assess the engine damage? Check the oil? Rebuild the engine?
Thanks!
All I can saw is WOW. This is a testament to Toyota engine strength but also a great reminder of why I do my own oil changes (or let the dealer do it if it's free). If the sump was bone dry then I'm sure there is probably some damage to your bearings. As mendonsy said, I'd be all over Jiffy Lube about that!
-Wes
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I also would never let any of those *** clowns at Jiffy-lube touch any of my vehicles. I watched an investigative report on TV a while back where they got an old lady to take her car there and tell them to give it the works.
These people took her car and charged her for an oil change, tranny flush, new fuel filter but never actually performed any of the work. This was proven after they went back and showed them that they pre-marked the old fuel filter before they brought the car to them. And this was done at 7 out of 10 Jiffy-lube locations that they went to....
Noone will ever take care of your vehicle like you...
When I was in college in Richmond, Jiffy Lube left the radiator cap off my vehicle which caused the engine to overheat. I noticed it in time to stop and take care of it, but their attitude was so dismissive that I stopped by an engine shop and had them switch the heat tab to a melted one.
Their choice was either to buy me a new engine or give me a lifetime warranty on the motor. They went with the latter.
I've taken my van there but I can always watch them fill the fluids. His claim of no oil makes no sense, sorry. As soon as you started the truck and tried to drive away, all kinds of lights would have went off and it would have been knocking like a whore on 1st street.
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If the engine was making noise, it was already starting to load up, which means damage is a virtual certainty. I would be insisting on an OEM crate engine replacement at Jiffy Lube's expense, including a rental for the down time. Jiffy Lube will resist with everything they have, probably stating you somehow abused the engine through your own actions, but we all know what really happened. I would approach Jiffy Lube directly at first....a store manager at the minimum. Then if you are given static, try a local TV station. Many of them have "consumer watchdog" reporters who take cameras into the offending business, which Jiffy Lube will not like at all. Lastly a call to an established law firm may be in order.
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^^ i second that... id check to see if theres any oil underneath the truck. ive seen a lot of oil change guys double gasket filters and even strip drain plugs out and just put them in snug, both causing major leaks.
either way id call jiffy lube's corporate office and report the incident immeadiately, corporate companys never want to ruin their name
^^ i second that... id check to see if theres any oil underneath the truck. ive seen a lot of oil change guys double gasket filters and even strip drain plugs out and just put them in snug, both causing major leaks.
Yeah! I first read it as 2008 and thought a 5.7 might survive on 3 quarts but it is a 2003. There is no way that it would survive long down 4 quarts. It has to be leaking somewhere.
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When I was in school an x took her Chrsyler K-car in for an oil change. They did something nuts like tranny fluid or coolant in the oil, some retarted crap like that where it was obviously some dumb, apathetic chimp with a wrench doing a half-*** job without paying attention just so he could get it out of the bay and move onto the next one. Car later died. Airhead never kept the receipt. Daddy had to go buy her something new. I have heard of these mistakes from a few different types of places but Jiffy-lube seems to make a disproportionate number of the worst ones that kill drivetrains.
Never used them. Never will. If I were you my first step would be to find my receipt.
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So is there no way an engine could survive 200 miles, 4 quarts low? If no engine light came on, there must have been enough oil for the pump to pick up to keep the pressure at an acceptable level. Maybe they added only one quart, neglected to put in the rest.
Every time I go to Mr. Lube for oil, I see them do it, and they won't let me leave without checking for leaks, and showing me the dipstick, oil at correct level. I might be lucky, but I've been impressed with the professionalism at my local Mr. Lube. It's hardly any more expensive than me doing it, and I avoid lying on my back on the driveway under my truck.
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I am a surgeon, not a mechanic, but when a kid I used to rebuild engines and make hot rods, etc. Days before computers. I know my way around a car, at least a little. The sump was down by 5 quarts of oil from full. No leaks at all. They said they put in 6.6 quarts of synthetic, which I think would have blown my seals.
I suspect the engine survived because they did not change the oil filter? That would give it a little oil for the lifters.
No oil light came on, and there was a little bit of oil pressure - just barely above the lowest line when driving. I drive like a little old lady. I thought maybe the 0-30 synthetic ran low?
My question: to assess engine damage, Jiffy Lube wants to take the oil filter and send it to Honeywell. One Toyota service manager wants to stick a scope into the engine and see if the bearing are blue and scored, the other wants to tear down the engine and check all the bearings and cylinders.
Thoughts?
Rusty
I am a surgeon, not a mechanic, but when a kid I used to rebuild engines and make hot rods, etc. Days before computers. I know my way around a car, at least a little. The sump was down by 5 quarts of oil from full. No leaks at all. They said they put in 6.6 quarts of synthetic, which I think would have blown my seals.
I suspect the engine survived because they did not change the oil filter? That would give it a little oil for the lifters.
No oil light came on, and there was a little bit of oil pressure - just barely above the lowest line when driving. I drive like a little old lady. I thought maybe the 0-30 synthetic ran low?
My question: to assess engine damage, Jiffy Lube wants to take the oil filter and send it to Honeywell. One Toyota service manager wants to stick a scope into the engine and see if the bearing are blue and scored, the other wants to tear down the engine and check all the bearings and cylinders.
Thoughts?
Rusty
I would have Jiffy Lube corporate pay for a complete tear down. They messed up, YOU set the parameters.
It is very possible to drive a vehicle with very little oil in it ... and for long periods of time.
In 2000, I know someone who bought a new Camry V-6. The factory OEM oil was changed once at 4,000 miles with Mobile 1 synthetic.
Then the car was driven to about 58,000 miles (75% city miles as parcel delivery car) over the next 2 years and the hood was not lifted. I personally checked the oil and it was over 3+ quarts low and looked like black paint.
I was really surprised that it survived, because some Camrys were prone to "sludge up" and this one just kept running.
They changed the oil at 58,000 miles, cleaned the injectors and sold the car. It would have been interesting to see how long that engine lasted.
SOS
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This is super important later when a "claims issue" or etc. arises.
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Last edited by SOSHeloPilot; 09-23-2009 at 08:25 PM.
Reason: typos
Jiffy Lube - no oil in engine - damage?
Lastly a call to an established law firm may be in order.
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