Tundra Brakes & Wheel Caps

[GerryR]

I recently visited my local Toyota Dealer (Oakville Toyota) for the 32,00KM recommended maintenance and at 32,400KM was astonished to hear that I needed new rotors and pads on the front and a complete service on the rear. Reason given, "the brakes rusted due to lack of use." While the odomoter reading is low after 4 years of ownership, I have never missed a scheduled maintenance visit and I do drive the vehicle every day. All be it short distances, except during camping season when I tow a 10,000 lb travel trailer.
While performing the maintenence 3 of 4 wheel caps were broken and now need to be replaced. On the work order it states: "The wheel caps disintegrated, through no fault of the technician."
The Service Rep told me she watched the Technician "tap the wheel caps with a mallet" The President and owner told me the technician "pushes the caps off with the handle of the mallet." One of them is incorrect
Either way you would expect that after breaking the first one the technician would perhaps exercise caution and after two stop.
These caps are a compression fit and I beleive should be removed by pinching the plastic ends which hold it in place. But then what do I know.
The President of the dealership was of no help and considers it my problem and cost to replace the wheel caps at a dealer cost to me of $80.00 each.Needless to say I will not be going back to Oakville Toyota for any kind of service or future purchases.

[deviltundra]

dont you love dealerships? nothing last forever, the caps could have been broken right before this guy.
oh well, thats life. most all of us have had problems with the dealers, i now do all my own repairs.
they offered me free oil changes. I cant make an appointment, because its first come first serve.(yeah right)
every time i go, 3hr wait times estimated, what a joke. i think i might die my oil, be the last appointment on
friday, and catch those bastards!

anyway, the point to all this is.......
You need new wheels! would you pick: chrome, or black?

[wawagoosie]

Just paid 1800.00 for pretty much the same jab in Sault Ste Marie, and yes there is a cracked wheel cap. Seems they rust out after about 4 years, then of course I had a Dodge do this in 6 months and under 10,000km, Chrysler came good on that one though.

[Navytruck]

This is carp. I hate when dealers pull this trick. First the parts should be covered by your warranty and second I have never broken mine and I have had them off for a number of reasons. I got my truck in 07 when they first hit the market. I have lived in Colorado Arizona and now DC. I have painted my rims a few different times with plastidip. This is the main reason I remove them. I find it tricky to get them out but all it takes is a screw driver with dip on the end to keep from scratching the rim and a little force. I still have all 4 of mine but then again I no longer let Toyota (hacks) Techs touch my truck. They have proven time and time again to be unfamiliar with the truck. I hate dealerships they charge the most take the longest and have no problem with blaming you for anything they don’t know. Trust me I know. I got a SCSB 2 wheel drive with $50k in it. Boy O boy is it fun to pass!

[mendonsy]

This might be worth reading:
Toyota Customer Service Complaints

[FSS]

All 4 of my caps were busted on my 2010 at the same time by the dealership.

However, I didn't notice it till after a servicing at a tire shop. So, I thought it was the tire shop and complained to a buddy of mine who works there. He ordered 4 new ones in, then watched one of the shop videos. He told me it wasn't them because they never took them off like they were supposed to for the balancing. So the guy who wrote on the invoice that he balanced them was suspended for a week for not balancing them!

He still gave me the caps. Thats when I realised it had to be Toyota at my last service about 3 weeks prior when they checked the brakes.

Keep a close eye on those caps before and after a servicing!